[Macpartners] Fwd: PSB IT support position

[Ginny Williams]

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Date: Wed, 30 Jul 2003 10:01:15 -0400
To: itpartners at mit.edu
From: Monica Lee <molee at MIT.EDU>
Subject: PSB IT support position
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Dear IT partners,

Our MIT office has an opening for a contract position to work 1-2 
days per week as outlined below. Our current consultant will leave in 
September. Ideally, we would like this person to begin work at the 
beginning of August to allow some time for training. The initial 
commitment of time will be 1-4 months, with the possibility of an 
annual contract.

If you know of anyone who could meet these needs, please feel free to 
forward the listing to them.

Thanks,

Monica Lee
PSB director



PSB IT Support

The MIT Publishing Services Bureau seeks a professional who could 
work 1-2 days each week in our office (8-16 hours) supporting the IT 
needs of our communication advising group consisting of 13 employees 
and approximately 20 machines. This person would support us in our 
computer management and growth needs.

We work primarily in a Macintosh environment (OS 9.2.2 and 10.2.X), 
using applications such as FileMaker Pro, QuarkXPress, InDesign, 
Photoshop, Illustrator, Microsoft Office, Meeting Maker and many 
other MIT-specific applications (Eudora Pro, SAP, TSM, Brio, etc). We 
currently run a Mac OS X Server which serves FileMaker and 
MeetingMaker databases as well as providing centralized office 
filesharing. We also maintain two Windows machines, three networked 
printers (including a server-based color printer), and various 
peripherals (primarily scanners and PDAs).

This person would:
- research and coordinate hardware and software purchasing and implementation
- maintain records on all PSB hardware, software, and network information
- maintain vendor service contracts and coordinate 
maintenance/repairs as needed
- troubleshoot network, software, and hardware problems
- support network-related functions such as printing, filesharing, and back-ups
- provide insight/direction for future computing needs
- maintain Mac OS X server
- keep up-to-date on latest virus alerts, hardware and software news, 
as well as MIT-specific info
- keep applications up-to-date, assist with installation of updates as needed
- have good working knowledge of FileMaker Pro to make edits to our 
centralized job tracking system
- be available via email/phone as needed for occasional questions 
and/or troubleshooting
- be able to direct users to appropriate MIT resource (i.e., the Help 
Desk) for additional support

Requirements:
At least two-three years computing support experience in a Macintosh 
environment supporting Mac OS 9.2.2, 10.2.X, and OS X Server machines 
(Windows experience a plus). Experience needed in troubleshooting 
system software, network configurations, and a variety of software 
products, including e-mail clients and web browsers. Seek individual 
who is resourceful, persistent, and effective (both in person and 
over the phone) while working with users and service providers. Given 
the job hours, individual must have strong time management, 
organizational, and multitasking skills. Experience in higher 
education environment (preferably MIT) helpful.

Interested applicants should send a resume and cover letter to <molee at mit.edu>.

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