Register to influence SAP's planned solutions until June 29th - Operational Process Intelligence

Fri Jun 22 08:02:13 EDT 2012

Dear WUGgers,

Here is an opportunity to work with SAP on Operation Process Intelligence
with our own Alan Rickayzen.

About the Customer Engagement Initiative:

SAP would like to enable you and your company to channel your feedback and
requirements directly to SAP product teams within joint feedback sessions.
This feedback can be on business case level or on the concrete functional
development. This channel of influence is offered through the so-called
Customer Engagement Initiative or CEI which composes three times a year a
list of projects from the whole SAP product offering. Depending on the type
of project, the offered activities can differ: there can be phone
conferences, workshops in SAP labs, participation in test activities or
visits of the members from SAP product teams in your facilities. 

Through this registration page
<http://cei2012Q2.sapevents.com/index.cfm?fuseaction=email.Redirect&EID=1157
6F707502>  you can register for an initial call per project. The
registration is only for this first info session after which you decide to
join the regular activities. The registration is possible until June 29th.
Furthermore, you can find a 7-minute video
<http://www.sap.com/demos/richmedia/media/influence-the-mid-term-product-dev
elopment-of-sap-us.epx?rm_autoLaunch=true&rm_isMobile=true,width=760&height=
588>  about how the CEI works and what the advantages of participation are.

About the CEI workflow/BPM initiative that I support

The project that I am supporting, "Operational Process Intelligence" would
enable your company to obtain better transparency and control over
processes, particularly in complex environments, independent of the process
execution technology used.  

Detail:

In order to drive business processes SAP customers typically use a
combination of process execution environments such as: SAP Business Suite
coded processes; SAP NetWeaver BPM; SAP Business Workflow; or NetWeaver PI.
Even though there are technical monitoring tools available for the system
administrator, disruption can occur within the business process at the
boundaries between systems or the boundaries between the different tools.
To monitor and handle disruptions SAP development anticipates that the
process operator needs

*	Monitoring of processes across technical boundaries
*	Dashboards which can custom designed to show at a glance in
real-time the process status
*	Ability to drill down and investigate individual process instances
or groups or processes (such as those running for a particular partner)
*	Actions to perform, such as contacting or compensating when
disruptions occur
*	Predictions relating to the process KPIs and running of individual
instances.

To simplify this for customers SAP development would like to provide tooling
that harnesses the native intelligence of the SAP workflow tools and Suite
mechanisms to generate dashboards and monitors for the process operators
without requiring the customer to have deep knowledge of the underlying
technology.

Goal
SAP Development would like to validate its assumptions about operational
process intelligence tools (and their generation) based on real customer
examples.

Role of customer
Participate in discussions relating to at least one real process, which
spans different technologies or systems and where the development of a
process dashboard to match this process would be a significant gain to the
customer.

Planned activities and estimated effort for participants
Onsite workshops at the customer's site as well as monthly joint group web
conferences with other customers.

If you have any questions about the program, feel free to reach out to Marco
Dorn <mailto:marco.dorn at sap.com>  from SAP.

Best regards, 

Alan Rickayzen
Senior Product Manager
SAP NetWeaver BPM
SAP AG
Dietmar-Hopp-Allee 16
69190 Walldorf
T +49.6227.745567
M +49.160.90820152
F +49.6227.7803318
mailto: alan.rickayzen at sap.com

----

Susan R. Keohan

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