<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:p="urn:schemas-microsoft-com:office:powerpoint" xmlns:a="urn:schemas-microsoft-com:office:access" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s="uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs="urn:schemas-microsoft-com:rowset" xmlns:z="#RowsetSchema" xmlns:b="urn:schemas-microsoft-com:office:publisher" xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet" xmlns:c="urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:odc="urn:schemas-microsoft-com:office:odc" xmlns:oa="urn:schemas-microsoft-com:office:activation" xmlns:html="http://www.w3.org/TR/REC-html40" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/" xmlns:rtc="http://microsoft.com/officenet/conferencing" xmlns:D="DAV:" xmlns:Repl="http://schemas.microsoft.com/repl/" xmlns:mt="http://schemas.microsoft.com/sharepoint/soap/meetings/" xmlns:x2="http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ppda="http://www.passport.com/NameSpace.xsd" xmlns:ois="http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir="http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:dsp="http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc="http://schemas.microsoft.com/data/udc" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:sub="http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec="http://www.w3.org/2001/04/xmlenc#" xmlns:sp="http://schemas.microsoft.com/sharepoint/" xmlns:sps="http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:udcs="http://schemas.microsoft.com/data/udc/soap" xmlns:udcxf="http://schemas.microsoft.com/data/udc/xmlfile" xmlns:udcp2p="http://schemas.microsoft.com/data/udc/parttopart" xmlns:wf="http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss="http://schemas.microsoft.com/office/2006/digsig-setup" xmlns:dssi="http://schemas.microsoft.com/office/2006/digsig" xmlns:mdssi="http://schemas.openxmlformats.org/package/2006/digital-signature" xmlns:mver="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mrels="http://schemas.openxmlformats.org/package/2006/relationships" xmlns:spwp="http://microsoft.com/sharepoint/webpartpages" xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:pptsl="http://schemas.microsoft.com/sharepoint/soap/SlideLibrary/" xmlns:spsl="http://microsoft.com/webservices/SharePointPortalServer/PublishedLinksService" xmlns:Z="urn:schemas-microsoft-com:" xmlns:st="" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Dear WUGgers,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Here is an opportunity to work with SAP on Operation Process Intelligence with our own Alan Rickayzen…<o:p></o:p></span></p><div style='mso-element:para-border-div;border:none;border-bottom:dotted windowtext 3.0pt;padding:0in 0in 1.0pt 0in'><p class=MsoNormal style='border:none;padding:0in'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p></div><p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>About the Customer Engagement Initiative:</span></b><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>SAP would like to enable you and your company to channel your feedback and requirements directly to SAP product teams within joint feedback sessions. This feedback can be on business case level or on the concrete functional development. This channel of influence is offered through the so-called Customer Engagement Initiative or CEI which composes three times a year a list of projects from the whole SAP product offering. Depending on the type of project, the offered activities can differ: there can be phone conferences, workshops in SAP labs, participation in test activities or visits of the members from SAP product teams in your facilities. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Through <a href="http://cei2012Q2.sapevents.com/index.cfm?fuseaction=email.Redirect&EID=11576F707502">this registration page</a> you can register for an initial call per project. The registration is only for this first info session after which you decide to join the regular activities. The registration is possible until June 29th. Furthermore, you can find <a href="http://www.sap.com/demos/richmedia/media/influence-the-mid-term-product-development-of-sap-us.epx?rm_autoLaunch=true&rm_isMobile=true,width=760&height=588">a 7-minute video</a> about how the CEI works and what the advantages of participation are.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>About the CEI workflow/BPM initiative that I support</span></b><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>The project that I am supporting, “<b>Operational Process Intelligence</b>” would enable your company to obtain better transparency and control over processes, particularly in complex environments, independent of the process execution technology used. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt'>Detail:</span></b><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>In order to drive business processes SAP customers typically use a combination of process execution environments such as: SAP Business Suite coded processes; SAP NetWeaver BPM; SAP Business Workflow; or NetWeaver PI. Even though there are technical monitoring tools available for the system administrator, disruption can occur within the business process at the boundaries between systems or the boundaries between the different tools.<br>To monitor and handle disruptions SAP development anticipates that the process operator needs<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Monitoring of processes across technical boundaries<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Dashboards which can custom designed to show at a glance in real-time the process status<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Ability to drill down and investigate individual process instances or groups or processes (such as those running for a particular partner)<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Actions to perform, such as contacting or compensating when disruptions occur<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-size:10.0pt'>Predictions relating to the process KPIs and running of individual instances.<o:p></o:p></span></li></ul><p class=MsoNormal><span style='font-size:10.0pt'>To simplify this for customers SAP development would like to provide tooling that harnesses the native intelligence of the SAP workflow tools and Suite mechanisms to generate dashboards and monitors for the process operators without requiring the customer to have deep knowledge of the underlying technology.<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt'>Goal<br></span></b><span style='font-size:10.0pt'>SAP Development would like to validate its assumptions about operational process intelligence tools (and their generation) based on real customer examples.<br> <br><b>Role of customer<br></b>Participate in discussions relating to at least one real process, which spans different technologies or systems and where the development of a process dashboard to match this process would be a significant gain to the customer.<br> <br><b>Planned activities and estimated effort for participants<br></b>Onsite workshops at the customer’s site as well as monthly joint group web conferences with other customers.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'> </span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>If you have any questions about the program, feel free to reach out to <a href="mailto:marco.dorn@sap.com">Marco Dorn</a> from SAP.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Best regards,<span style='color:#1F497D'> </span><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Alan Rickayzen<br></span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:gray'>Senior Product Manager<br>SAP NetWeaver BPM<br>SAP AG<br>Dietmar-Hopp-Allee 16<br>69190 Walldorf<br>T +49.6227.745567<br>M +49.160.90820152<br>F +49.6227.7803318<br>mailto: </span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'><a href="mailto:alan.rickayzen@sap.com">alan.rickayzen@sap.com</a></span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'>----</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'>Susan R. Keohan</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>