User substitutes
Edward Diehl
edwarddiehl at hotmail.com
Thu Aug 9 09:09:28 EDT 2012
Thanks, Sheldon. It is certainly behaving that way. What is interesting is that when the substitutes are active, the target user does not get anything. Certainly not what I expected.
Ed Diehl
> Subject: Re: User substitutes
> To: sap-wug at mit.edu
> From: soxenber at csc.com
> Date: Thu, 9 Aug 2012 08:52:16 -0400
>
> Hi Ed,
>
> I do not believe a work item that is "reserved" or work is started can
> appear in multiple Inboxes. I believe the work item can only be seen in
> the Inbox of the User reserving/working that work item. I believe the work
> item can only appear in multiple Inboxes when it is in "ready" status.
>
> As an alternative to your requirement, the "target user" can monitor who is
> working which work items using workflow reports (e.g. SWI1, SWI5, etc.).
> For example, you can develop specific reports that show who is working
> which tasks, which substitute is working which tasks, etc. and other
> information desired by the "target user".
>
> Regards.
>
> SHELDON OXENBERG
> LMP Technical Architect, SAP Workflow
> CSC
>
>
>
>
> From: Edward Diehl <edwarddiehl at hotmail.com>
> To: <sap-wug at mit.edu>
> Date: 08/08/2012 02:20 PM
> Subject: User substitutes
> Sent by: sap-wug-bounces at mit.edu
>
>
>
> Hi All,
>
> We are on ECC 6.0, SAP Basis 701 level 7.
>
> We want to use the inbox and substitutes to manage certain workflow tasks -
> who gets them and who works them.
>
> Ideally, I would like for work items to remain in the inbox of the target
> user (the user who assigns the substitutes), even when the substitutes are
> active.
>
> Further, it would be really nice if, when one of the substitutes reserves
> the work item, the item in the target inbox would remain and show the
> substitutes user id under Actual Agent. This would allow the target user
> to "monitor" who is working which tasks.
>
> Unfortunately, it's not working that way. Currently:
> - the active substitutes get the work item and nothing shows in the target
> user's inbox.
> - when the substitute ADOPTs the substitution (is set to Inactive), the
> personal settings for the target inbox allow the work item to remain in
> target user's inbox, but the Actual Agent is not populated.
> - when the substitute Reserves the work item, it disappears from the target
> user's inbox.
>
> Are there some settings that I am overlooking? It's been quite a while,
> but I'm pretty sure the substitute functionality used to work that way.
>
> Any feedback on this would be greatly appreciated.
>
> Thanks,
>
>
>
>
> Ed Diehl
>
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