[WinPartners] xp vs eudora again

[Walter Mann]

Hello,

I have recently been switching users from POP to IMAP.  One of my users is 
using Eudora 6.2.1 on a fully updated WinXP/SP2 machine.  His Eudora is 
left on at the end of the day but has disappeared in the morning.  Also his 
windows for addresses, filters, filter reports (and probably directory 
services and link history) do not display correctly.  They are so narrow 
that they are unusable and cannot be expanded.  I did manage to expand the 
addresses on another machine by using docking and floating options but 
Eudora then crashed and has not worked since.

Searching online in the Eudora forums I found several people with similar 
issues as well as a "ghost Windows" tab.  Qualcomm seems to acknowledge the 
ghost windows problem and is promising to fix it in the next beta 
release.  I could not find any response from Qualcomm about the narrow 
windows.  The forum has a suggestion to edit the 'ini' files but that has 
not worked.

I have been using 6.1.2 for a long time on my winXP/SP2 machine with no 
problems.  I am considering downgrading my problem user to this older version.

Walter

At 12:22 PM 5/25/2005, Bryant C. Vernon wrote:
>Hi Aran,
>
>The latest version of the Windows installer encouraged users to mirgrate 
>from POP to IMAP. After making the switch, some users reported that they 
>were confused by the interface and mail handling changes. Aside from those 
>UI/workflow issues, the Eudora Release Team has not heard many complaints 
>about stability issues. Are you installing Eudora on domain machines or 
>stand-alone machines? If you have some time within the next week, I would 
>like to take a look at some of the problem machines. Perhaps we can 
>pinpoint the exact error with some teamwork (or collaboratively throw our 
>hands up)!
>
>All the Best,
>Bryant
>
>
>----------------
>Bryant C. Vernon
>Product Release Coordinator - Software Release Team
>Information Services and Technology (IS&T)
>Massachusetts Institute of Technology
>Room W92-147
>Cambridge, MA 02139
>t: 617-253-5103
>f: 617-258-8736
>m: bcvernon at mit.edu
>
>
>-----Original Message-----
>From: winpartners-bounces at MIT.EDU [mailto:winpartners-bounces at MIT.EDU] On 
>Behalf Of Aran M. Parillo
>Sent: Wednesday, May 25, 2005 12:03 PM
>To: winpartners at mit.edu
>Subject: [WinPartners] xp vs eudora again
>
>Greetings,
>
>It seems that every other new machine install I do, users report
>having repeated Eudora crashes.  Fresh XP installs, service pack 2,
>using the 6.2.1 installer and picking up the users eudora folder
>during setup.
>
>The trend I see in the exceptions log are two files presenting access
>violations.  (MFC42.DLL and MSCTF.dll both reside in
>\windows\system32)
>
>Searching the web for answers, I see a vague mention of 'renaming' at
>least MFC42 and reinstalling eudora... but what of MSCTF?  Are these
>access violations just a permissions issue?  Any advice/feedback here
>would be appreciated.
>
><windows bashing>
>I have to note that it's embarrassing to have owners of new systems
>complain about crashy programs which on their previous systems were
>rock solid... I can honestly count the number of eudora crashes on my
>os x system on one hand... in I only need my thumb to count them...
>for these unlucky XP/eudora users - their logs show multiple daily
>crashes.
></windows bashing>
>
>TIA
>-amp
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Walter Mann
Systems Engineer
MIT Plasma Science and Fusion Center
185 Albany St.,  NW22-227
Cambridge, MA 02139
Tel:      (617) 253-8162
Fax:    (617) 253-0807
Email:  wmann at mit.edu