[WinPartners] xp vs eudora again

[Bryant C. Vernon]

Hi Aran,

The latest version of the Windows installer encouraged users to mirgrate from POP to IMAP. After making the switch, some users reported that they were confused by the interface and mail handling changes. Aside from those UI/workflow issues, the Eudora Release Team has not heard many complaints about stability issues. Are you installing Eudora on domain machines or stand-alone machines? If you have some time within the next week, I would like to take a look at some of the problem machines. Perhaps we can pinpoint the exact error with some teamwork (or collaboratively throw our hands up)!

All the Best,
Bryant 


----------------
Bryant C. Vernon
Product Release Coordinator - Software Release Team 
Information Services and Technology (IS&T) 
Massachusetts Institute of Technology 
Room W92-147 
Cambridge, MA 02139
t: 617-253-5103
f: 617-258-8736
m: bcvernon at mit.edu
 

-----Original Message-----
From: winpartners-bounces at MIT.EDU [mailto:winpartners-bounces at MIT.EDU] On Behalf Of Aran M. Parillo
Sent: Wednesday, May 25, 2005 12:03 PM
To: winpartners at mit.edu
Subject: [WinPartners] xp vs eudora again

Greetings,

It seems that every other new machine install I do, users report
having repeated Eudora crashes.  Fresh XP installs, service pack 2,
using the 6.2.1 installer and picking up the users eudora folder
during setup.

The trend I see in the exceptions log are two files presenting access
violations.  (MFC42.DLL and MSCTF.dll both reside in
\windows\system32)

Searching the web for answers, I see a vague mention of 'renaming' at
least MFC42 and reinstalling eudora... but what of MSCTF?  Are these
access violations just a permissions issue?  Any advice/feedback here
would be appreciated.

<windows bashing>
I have to note that it's embarrassing to have owners of new systems
complain about crashy programs which on their previous systems were
rock solid... I can honestly count the number of eudora crashes on my
os x system on one hand... in I only need my thumb to count them...
for these unlucky XP/eudora users - their logs show multiple daily
crashes.
</windows bashing>

TIA
-amp
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