[Tang-residents] [Fwd: Further inquiring on Tang Hall wired Ethernet [help.mit.edu #1005618]]

[Jayashree Subramanian]

-------- Forwarded Message --------
From: Stuart Peloquin via RT <rcc-west at MIT.EDU>
Reply-To: rcc-west at MIT.EDU
To: jaya at mit.edu
Subject: Further inquiring on Tang Hall wired Ethernet [help.mit.edu
#1005618]
Date: Thu, 15 Oct 2009 17:13:18 -0400 (EDT)

Good evening,

I'm writing to you to follow up on the email update sent on 10/6/2009 to inquire about the reliability and speed of the Tang Hall wired ethernet connectivity.  The original message is included at the end of this email if you did not receive it at that time.

The wired ethernet hardware in Tang (W84) was completely replaced on Tuesday, October 5th 2009 by approximately 9:00 pm.  There was some further clean-up work that took place on 10/6/2009.  We believe this work resolved many of the wired ethernet connection problems residents were having including no connectivity or slow connectivity.

We realize there are still concerns with the wireless network reliability or speed in Tang and are actively looking into solutions with the housing department.  For the time being, we're very interested to know if you're wired ethernet connections are working properly.  

I apologize if some of the recipients of this mail have already gotten back to us about the ethernet connectivity; this message is being sent to a large collection of residents that have communicated with the RCCs regarding this problem.  

If we do not receive a reply, we'll take that to mean that your connections are working well and consider the wired problem resolved for you.  So unless there are still difficulties connecting to the ethernet port in your room, you do not need to reply to this message.  Your reports and updates were exceptionally useful during the outages and IS&T appreciates the feedback provided.

-- 
Stuart Peloquin
Residential Networking Coordinator
Client Support Services
MIT Information Services and Technology

-------------- Sent 10/6/2009: -------------------

Dear Tang Hall residents,

I'm writing to you with another update regarding the internet connectivity in your building. On Thursday, Oct 1st, the IS&T network team was on site performing analysis and making configuration changes to the network equipment. Based on initial reports received over the weekend, this work was not sufficient to resolve the connectivity problems that many of the residents have been continuing to face over the last weeks. 

In order to stop this problem from continuing, IS&T replaced all of the network devices in Tang. There is still some work that needs to be done today to finish up this process, but as of 9:00 pm last evening (10/5/09) we expect the network connectivity of residents in Tang to have improved. If this is or is not the case, please respond A.S.A.P. We expect that there may be a few rooms that are experiencing problems unrelated to the lasting outage and would like to restore your connectivity as soon as possible. 

Lastly, please again remember that the network in Tang Hall is a shared resource. We ask that you use the network responsibly in your room. This includes trying to keep high bandwidth transfers to a minimum if possible and not engaging in distributing or downloading copyrighted media if you do not have permission to do so. A general rule of thumb is to completely avoid file sharing applications such as bittorrent, Kazaa, Limewire or other P2P networks for downloading movies and music.

Thank you. 

-- 
Jayashree Subramanian
PDOS, MIT