SRM Display Agents - Multiple Decision Sets

[Dale Brown]

Any ideas as to what triggers this ?  Seems to be coming in somewhere when getting process information. 

Dale R. Brown
Duke University
OIT - Enterprise Systems & Support
(919) 684-5341

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Today's Topics:

   1. SRM Display Agents - Multiple Decision Sets (Dale Brown)


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Message: 1
Date: Fri, 24 Mar 2017 17:13:58 +0000
From: Dale Brown <dale.brown at duke.edu>
Subject: SRM Display Agents - Multiple Decision Sets
To: "SAP-WUG at mit.edu" <SAP-WUG at mit.edu>
Message-ID:
	<DM2PR0501MB1149F9D9A633AD216F5D203DFB3E0 at DM2PR0501MB1149.namprd05.prod.outlook.com>
	
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SRM Release 740
HANA
Process Controlled Workflow using BRF  - looking at whole cart for dollars

Not sure when this started happening or how many users are being affected.  We only know of 2 at the moment.
In production, in the display agents grid, the second level approver does not see  a line of who approved the first level when it comes to him .
After he approves, the agents grid  then shows "Multiple Decision Sets" and the next 2 lines are indented and  will show the 1st level approver, and the second level approver.
It is like they are grouped under the header  Multiple Decision Sets.
It seems to behaving as if it was a parallel approval.

We have tried to re-create in our test system with the same user and cart set-up, but it seems to behave as expected.
When the level 2 approver gets it, he sees the line of  who approved it at level 1.
After he approves it, the grid shows  the 2 lines  as expected  with approver (no indention and not grouped under any test called  'Multiple  Decision Sets') .
This is the expected behavior.

Any ideas of what to check in production that may be causing this?  Any activations or config,  we may have overlooked.
Why would this start happening?

Thanks,
Dale



Dale R. Brown
Duke University
OIT - Enterprise Systems & Support
(919) 684-5341

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