Excluded Agent Getting Workitem

[Shaurya Jain]

Hi Rick,

It is SBWP.

I am not very sure about whether he is able to execute it or not because we
cannot ask him to do so.

But one thing is for sure that they were not appearing in the inbox
initially even though these workitems were generated long time ago &
suddenly they started appearing today.

I checked the substitutions also & found that there was somebody acting on
the excluded agent's behalf on the day when these workitems were generated.
May be this has something to do with the issue???

Regards,
Shaurya Jain


On Tue, Jan 28, 2014 at 2:52 PM, Rick Bakker <rbakker at gmail.com> wrote:

> Hello,
>
> What sort of inbox- UWL? SBWP?
> Is he able to execute it?
>
> regards
> Rick
>
>
>  On Tue, Jan 28, 2014 at 9:21 PM, Shaurya Jain <jain.shaurya at gmail.com>wrote:
>
>>  Dear Experts,
>>
>> I have come across a very strange issue.
>>
>> I have mentioned one user's id as an excluded agent in one of the
>> workflow dialog step.
>>
>>  Now when the workflow is getting executed the agent determined by the
>> rule is the one who is also an excluded agent. I don't know why but this
>> user is able to view the workitem in his SAP Inbox even though the log is
>> still showing him as an excluded agent with red cross against his name.
>>
>> Any inputs will be highly appreciable.
>>
>>
>> Regards,
>> Shaurya Jain
>>
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>>
>>
>
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