SRM Offline approvals

[Stephens, Monique S L]

Interesting.  I checked SO50 and have the following:

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I'm guessing some changes need to be made so that the other program is no longer necessary.  Any drawbacks to changing it?


Monique Stephens

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Baunach, Natasha R
Sent: Wednesday, September 12, 2012 3:40 PM
To: SAP Workflow Users' Group
Subject: RE: SRM Offline approvals

We created a generic user (offline_user) and use it as receiver of email.  Also, in our scenario, RBBP_OFFLINE_EVAL is no longer needed because emails are processed synchronously as they come in.  This config is done in SO50 transaction. (sapsi0ci.intel.com is our alias for that system)
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From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu] On Behalf Of Stephens, Monique S L
Sent: Wednesday, September 12, 2012 12:41 PM
To: 'SAP Workflow Users' Group'
Subject: RE: SRM Offline approvals

In the  testing, when the approver clicks on the link to accept/reject, the reply e-mail is wanting to go to WF-BATCH.  The e-mail address we have in SU01 for this ID is not a valid one.  What are we supposed to use without causing a real user's inbox to explode?


Monique Stephens

From: Stephens, Monique S L
Sent: Wednesday, September 12, 2012 11:15 AM
To: 'SAP Workflow Users' Group'
Subject: RE: SRM Offline approvals

We are using SRM 7.0.  I already have the appropriate variants created.  From my notes, we are running report RSWUWFMLEC to generate the e-mails.  The reply e-mail is sent to WF-BATCH who has auto forwarding set up to SRM-MAIL user.  In  testing, I also log in as SRM-MAIL and run report RBBP_OFFLINE_EVAL (not exactly sure what this step is really supposed to do).


Monique Stephens

From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu] On Behalf Of Prakashreddy Sabbu
Sent: Wednesday, September 12, 2012 11:07 AM
To: SAP Workflow Users' Group
Subject: RE: SRM Offline approvals

Hello Stephens,
Find my comments below. I hope it will help you.

Thanks,
Prakash Reddy .S
Sr. Consultant
________________________________
From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu] On Behalf Of Stephens, Monique S L
Sent: 12 September 2012 20:14
To: 'WF User Group (sap-wug at mit.edu<mailto:sap-wug at mit.edu>)'
Subject: SRM Offline approvals

Not sure if this is the correct forum to ask, but I figured I would start here.

We have been using SRM since 2005.  The approvers get an e-mail letting them know there are carts to approve.  We disabled the links for them to approve/reject from the e-mail.  But, now I would like to test with the links enabled.  I have some documentation from several years ago and am not sure if the steps are still the same.  I was hoping someone else in the group had some documentation as to what is required to approve via e-mail.
What is the SRM version you are using? For sending offline approval emails there is a background job, which could be scheduled in your case. I remember the program is  /SAPSRM/OFFLINEAPPROVALSEND. Check the assigned variant in back ground job for this program. In the selection screen you will find a selection "Approval buttons in HTML email Available or Not Available"
>From my documentation, the approver would get the e-mail, click on the link to accept or reject, which would then open a new e-mail to WF-BATCH.  The approver would just need to click Send without changing anything on the e-mail itself.  I see some possible issues with this (approvers not clicking Send or changing the e-mail) and was wondering if anything has changed over the years to make offline approval easier.
The process is still same.
The other issue could be that the e-mail is going to several individuals (substitutes).  If one of them approves via the e-mail, what would happen if another approver clicked on the link as well?
Once the work item is opened through email, the work item will reserve to that user. Once he approves the work item status changes to complete and even though others try to open it, will not make any effect.
Eventually, we would like to do something similar on the SAP side even though e-mails are not currently going out to the approvers.
You mean SAP ECC? In ECC to send the workflow emails, you need to configure "extended notification" (Transaction SWNCONFIG) and have to schedule program SWN_SELSEN in background with required time period.
http://www.saptechnical.com/Tutorials/Workflow/Notification/Index.htm


Monique Stephens
Sr. SAP Analyst
OIT-Business Solutions
Baylor College of Medicine
713-798-1349
713-798-1326 (FAX)


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