SRM Shopping Cart Workflow rejection notification email issue!

[Sudhir Pargaonkar]

Hi,

I am working to fix an issue with SRM workflows and trying to figure them
out using 'the Book' and online help. We have process controlled workflows
implemented here at the client using BRF configuration.

Here is the issue:
When the shopping cart is rejected, an email is sent out. It is working
fine under normal conditions (WS40000015) but when the workflow goes
through 'Revision' step (WS40000027 is called) due to 'Process
Interruption' event, the email is missing approver name in the subject.
Workflow log shows everything correct. When I debug the method used to send
the email, i see that in the 'approver history', 'time' for approvers is
not 'H' (history).. it is blank.. (not Current or Future either).

Everything in the email is correct except for missing approver name. This
is happening with every shopping cart that follows this 'Revise Document'
sub-workflow step due to process interruption.

Please advice, where should I look at for the fix? Is it some where in BRF
configuration?

Thanks for your help.

Regards,
Sudhir Pargaonkar
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20120529/7002eb14/attachment.htm