SENDTASKDESCRIPTION does not send email but getsexecutedsuccessfully [Scanned]

[Rick Bakker]

SO16

On Fri, Mar 23, 2012 at 2:07 AM, Vijayendra Rao (Absoft)
<vrao at absoft.co.uk> wrote:
> Hi Jocelyn,
>
>
>
> Thanks again….
>
> I have checked WF-Batch user and it has a valid email address too. I have
> also maintained the domain details in the SWU3.
>
>
>
> When I tried to independently test object SELFITEM in SWO1 and test the
> method SENDTASKDESCRIPTION it works fine for both  - sending emails in SBWP
> and sending emails to external email address. What I just noticed is in QA
> system the emails are set to external email id’s whereas in production it is
> sending to SBWP.
>
>
>
> I am not sure the same workflow behaves differently in QA and PRD. In QA it
> send emails to external email and in production it sends to SBWP. Any
> pointers what has made this to behave differently in two systems?
>
>
>
> Kind Regards,
>
> Vijay
>
>
>
>
>
> -----Original Message-----
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
> Dart, Jocelyn
> Sent: 22 March 2012 11:08
> To: SAP Workflow Users' Group
> Subject: Re: SENDTASKDESCRIPTION does not send email but
> getsexecutedsuccessfully [Scanned]
>
>
>
> Did you make sure that wf-batch has a sender email address or that at least
> the email domain is configured in swu3? Just a thought.
>
>
>
> Sent from my iPhone with many apologies for the spelling, grammar and any
> other deficiencies
>
>
>
> On 22/03/2012, at 8:27 PM, "Vijayendra Rao (Absoft)"
> <vrao at absoft.co.uk<mailto:vrao at absoft.co.uk>> wrote:
>
>
>
> Hi Jocelyn/Ramki/Rick,
>
>
>
> Thanks for your replies. I have checked all the settings as suggested and
> all seems to be fine.
>
>
>
> Jocelyn, I checked the user master record and the communication type is set
> as INT ( Internet email ).
>
> Rick, I checked the settings in SO16 and they seems to be fine too. The
> settings are very similar in QA and Production. Emails can be seen in SOST
> only in Production. But in QA no emails are seen in SOST.
>
>
>
> I tried testing the SO_SEND* function module and it sends an email in SOST.
> So I am assuming that the SCOT settings are fine. I will try to debug the
> SENDTASKDESCRIPTION and see if I can pick up something from that.
>
>
>
> Thanks again, all your help is much appreciated.
>
>
>
> Kind Regards,
>
> Vijay
>
>
>
> From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu>
> [mailto:sap-wug-bounces at mit.edu] On Behalf Of Dart, Jocelyn
>
> Sent: 22 March 2012 02:19
>
> To: SAP Workflow Users' Group
>
> Subject: RE: SENDTASKDESCRIPTION does not send email but gets
> executedsuccessfully [Scanned]
>
>
>
> Hi Vijay,
>
> Have you checked the Default Communication Type in the user master? It needs
> to be Internet Email otherwise it will send the mail to the user’s SAP
> Office inbox.
>
> Regards,
>
> Jocelyn
>
>
>
> From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu>
> [mailto:sap-wug-bounces at mit.edu]<mailto:[mailto:sap-wug-bounces at mit.edu]> On
> Behalf Of Vijayendra Rao (Absoft)
>
> Sent: Thursday, 22 March 2012 5:20 AM
>
> To: SAP Workflow Users' Group
>
> Subject: RE: SENDTASKDESCRIPTION does not send email but gets executed
> successfully [Scanned]
>
>
>
> Hi Eddie,
>
>
>
> Thanks for your reply and guidance. I have checked the container elements
> and In the address string there is a valid userid and the user master has a
> valid email address with the same domain name as configured in SWU3.
>
>
>
> The workflow shows completed and the workflow log also shows everything is
> fine but I don’t see a email in SOST.
>
>
>
> Kind Regards,
>
> Vijay
>
>
>
> From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu>
> [mailto:sap-wug-bounces at mit.edu]<mailto:[mailto:sap-wug-bounces at mit.edu]> On
> Behalf Of Morris, Eddie
>
> Sent: 21 March 2012 17:09
>
> To: SAP Workflow Users' Group
>
> Subject: RE: SENDTASKDESCRIPTION does not send email but gets
> executedsuccessfully [Scanned]
>
>
>
> Hi Vijay,
>
>
>
> Please make sure that the mail is being sent to a correct user or email
> address. Check the work item container ADDRESSSTRINGS and see what value it
> contains…..if it id blank then you need to check where you are getting your
> recipient from.
>
>
>
> Regards,
>
> Eddie
>
>
>
> From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu>
> [mailto:sap-wug-bounces at mit.edu]<mailto:[mailto:sap-wug-bounces at mit.edu]> On
> Behalf Of Vijayendra Rao (Absoft)
>
> Sent: 21 March 2012 11:17
>
> To: sap-wug at mit.edu<mailto:sap-wug at mit.edu>
>
> Subject: SENDTASKDESCRIPTION does not send email but gets executed
> successfully [Scanned]
>
>
>
> Hi,
>
>
>
> I’ve come across a strange situation where the SENDTASKDESCRIPTION of the
> object SELFITEM is not sending email. It was working earlier but it has
> stopped working now. We are on ECC 6.0 version and interestingly it works in
> QA system but does not work in Production system.
>
>
>
> We are using a single task which gets triggered based on an event. We don’t
> have a workflow as we just need an email notification. So we have one task
> which has got some description which is built dynamically and the
> expectation is that the standard functionality will send the task
> description as an email.
>
>
>
> Checked in SWU3 and the --> Maintain Standard Domain for Internet Mail is
> set up correctly. Everything else seems to be fine in SWU3. Not sure why the
> emails are not sent out. Any idea what might be missing?
>
>
>
>
>
> Kind Regards,
>
> Vijay
>
>
>
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