Resolving responsibility rule

[Carmen Cheung]

Thanks Sheldon,

That's exactly what I've found with the blank fields as wildcards. It just seemed a bit buggy to me. I'll take your advice on board.

Cheers,

Carmen
________________________________________
From: sap-wug-bounces at mit.edu [sap-wug-bounces at mit.edu] On Behalf Of Sheldon Oxenberg [soxenber at csc.com]
Sent: 02 March 2010 13:44
To: SAP Workflow Users' Group
Subject: Re: Resolving responsibility rule

Hi Carmen,

When you simulate with test data of Employee Group= 01 and Subgroup= 06,
what test data are you using for the fields company code and personnel
area?

We find that if test data fields (e.g. company code and personnel area) are
BLANK, then they match like they are '*'.  We prefill the BLANK fields with
'...', and everything then works as required.

Regards,

SHELDON OXENBERG
System Architect Principal Leader
LMP Technical Architect, SAP Workflow
CSC




  From:       Carmen Cheung <Carmen.Cheung at hcl-axon.com>

  To:         "sap-wug at mit.edu" <sap-wug at mit.edu>

  Date:       03/02/2010 08:13 AM

  Subject:    Resolving responsibility rule






Hi there,

I'm currently facing an issue resolving the users for our custom
responsibility rule.

I have one responsibility record, with all four elements populated with
defined values
Company Code: 1254
Employee Group: 01
Employee Subgroup: 06
Personnel Area: 1254

The second responsibility record only has Employee Group and Sub Group
defined:
Company Code: *
Employee Group: 01
Employee Subgroup: 06
Personnel Area: *:

The problem is, when I simulate the rule or run RH_RESOLVE_RESPONSIBILITIES
with test data of Employee Group= 01 and Subgroup= 06, the agents assigned
to both the records are returned even when neither the company code or
personnel area equal 1254.

I've played around with the priorities of the records but it still returns
the same error.

I'd really appreciate your advice on this one, it's probably a really
simple answer.

Many thanks,

Carmen




Disclaimer: The contents of this e-mail and any attachment(s) are
confidential and intended for the named recipient(s) only. It shall not
attach any liability on the originator or HCL or its affiliates. Any views
or opinions presented in this email are solely those of the author and may
not necessarily reflect the opinions of HCL or its affiliates. Any form of
reproduction, dissemination, copying, disclosure, modification,
distribution and / or publication of this message without prior written
consent of the author of this e-mail is strictly prohibited. If you have
received this email in error please delete it and notify the sender
immediately. Before opening any mail and attachments please check them for
viruses and defect.

Axon Solutions Limited. Registered Office: Axon Centre, Church Road, Egham,
Surrey, TW20 9QB, UK. Registered in England & Wales under Company No.
2976395. Axon Solutions Limited is a limited company.
_______________________________________________
SAP-WUG mailing list
SAP-WUG at mit.edu
http://mailman.mit.edu/mailman/listinfo/sap-wug







_______________________________________________
SAP-WUG mailing list
SAP-WUG at mit.edu
http://mailman.mit.edu/mailman/listinfo/sap-wug