Extended notifications and UWL- no notifications created/sent
Hilsbos, Margaret A
Margaret.Hilsbos at dayzim.com
Wed Jun 23 11:51:18 EDT 2010
Hi Ramki,
It is a very basic question but a useful one. Yes up to now I have been making the changes in the config client and using SCC1 to transfer to the test client.
But, subscriptions cannot be added to the transport. And the UWL_STANDARD category does not appear in SWNADMIN, so I cannot configure subscriptions there. I guess I have to have the system opened to complete this config? That doesn't seem right ... am I missing something?
For what it's worth - my status so far is that when I configured 'General Settings' with not just the INBOX_LINK_URL but also WD_HOST and WG_HOST, now I get the 'Execute Work Item' link going to the UWL ... but not to the individual work item! Apparently the query string, that workflow appends to the host url, is not correct. And, the user decision links still call the bsp in the backend system, not the UWL.
I have found in the UWL book (by Darren Hague) a piece that describes putting the link to the UWL work item in the task description text. This should work fine but will not solve the question of the user decision links. I'm hoping that will be solved by getting the UWL_STANDARD category working in the extended notification. If not I will be rather disappointed in spending all this time on it!
Thanks to all for your inputs so far,
Margaret Hilsbos
Business Systems Analyst
Day & Zimmermann, Inc.
(215) 299-5630
margaret.hilsbos at dayzim.com<mailto:margaret.hilsbos at dayzim.com>
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From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Ramki Maley
Sent: Tuesday, June 22, 2010 10:36 AM
To: SAP Workflow Users' Group
Subject: Re: Extended notifications and UWL- no notifications created/sent
Margaret,
This is a very basic question but let's get it out of the way - are you testing in the same client that you are configuring the notifications? If not, are you copying the config to the test client using SCC1 every time you change it?
As far as I know, INBOX_LINK_URL is the only place you specify the Inbox type and it is a global setting. The URL should point to your UWL - if you type the URL in your browser address, it should take you to the UWL (with a logon prompt as needed). See if my posting on SDN will help you - http://forums.sdn.sap.com/message.jspa?messageID=5929598#5929598
Cheers,
Ramki.
On 6/22/10 9:29 AM, Hilsbos, Margaret A wrote:
Hi Ramki,
Thanks for your suggestion, I have set INBOX_LINK_URL to the quicklink for my UWL and it makes no difference - the emails (from category WORKFLOW) still link to the backend, not to the portal. It seems to be completely ignoring that parameter ... is there another place that I have to set a flag to tell it to use it? Or does it only work with the UWL category? (which is still not sending notifications for me, despite having what I think is a complete configuration)
I also ran SWN_TEST_VERI01 with same result - it still points to back end, not to the portal. I would be happier if it mangled the link but at least showed that it saw it!
Does the quicklink need to have a specific format, for example does it need to end with 'go/uwl' as in the screen print in the Workflow Book (2nd ed., p. 128)?
Margaret Hilsbos
Business Systems Analyst
Day & Zimmermann, Inc.
(215) 299-5630
margaret.hilsbos at dayzim.com<mailto:margaret.hilsbos at dayzim.com>
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From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu] On Behalf Of Ramki Maley
Sent: Monday, June 21, 2010 12:50 PM
To: SAP Workflow Users' Group
Subject: Re: Extended notifications and UWL- no notifications created/sent
Hi Margaret,
I had set this up successfully nearly two years ago in an xRPM implementation (the only user interface is through Portal). I no longer have access to this system and do not remember my exact config. whih I performed manually and did not run the RSWNUWLSEL report. From your Log, it seems to me SWNSELSEN is expecting a delivery schedule. I would try to create a Delivery Schedule and see if that helps.
For your other issue of launching Portal from the link - where does the parameter INBOX_LINK_URL in the General Settings point to? According to SAP Help<http://help.sap.com/saphelp_nw04/helpdata/en/c0/0f87ad3c75424ca874c39023574310/content.htm> this parameter determines the " Link to SAP Workflow inbox that is inserted in the message. The link can navigate to either the UWL (Universal Worklist) or SAP Workflow inbox in the SAP GUI for HTML." As you have pointed out in your initial message, this parameter should point to the portal quicklink to the UWL iView.
Cheers,
Ramki.
On 6/21/10 10:34 AM, Hilsbos, Margaret A wrote:
Mike,
Thanks for your suggestion. I tried that and (once I fixed the agent resolution), it works fine ... but it uses the standard workflow settings, i.e. links in the email go to webgui. I already had that part working. My requirement now is to configure the notifications to link to the UWL instead. Most importantly, I need user decision links to require the portal login, not the backend login.
Any ideas for fixing the config to work with UWL? Is there a way to run this report that will help with that?
Thanks,
Margaret Hilsbos
Business Systems Analyst
Day & Zimmermann, Inc.
(215) 299-5630
margaret.hilsbos at dayzim.com<mailto:margaret.hilsbos at dayzim.com>
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-----Original Message-----
From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu] On Behalf Of Mike Pokraka
Sent: Monday, June 21, 2010 7:13 AM
To: SAP Workflow Users' Group
Subject: RE: Extended notifications and UWL- no notifications created/sent
Hi Margaret,
Try using report SWN_TEST_VERI01 to test your setup (you need to set the
WF to general task, but the output from your first run will tell you all
you need to know).
Cheers,
Mike
On Fri, June 18, 2010 2:12 pm, Hilsbos, Margaret A wrote:
Hi Kjetil,
Thanks for your suggestion. I have tested some more and reached the point
that the notification is consistently saved but not sent. Here is the
short log:
-------------------------------------------------------------------------
|Type|Message text |
-------------------------------------------------------------------------
| |1 due selection schedules found |
| |Editing schedule UWL_FULL of scenario UWL |
| |Time stamp saved for selection schedule UWL_FULL of scenario UWL |
| |425 records selected from GET_WI_ALL_NEW |
| |97 records selected from GET_WI_AGENTS |
| |0 remappings performed |
| |1 new notifications saved |
| |0 notifications saved |
| |0 notifications deleted (logically) |
| |Processing without checking the due date of the delivery schedules|
| |0 due delivery schedules found |
| |0 relevant subscriptions found |
| |0 notifications to be sent found |
| |00000000 messages sent |
-------------------------------------------------------------------------
And of course, no email queued in SOST.
Here is my dilemma. In the SAP Help (linked in my original message) it
says: "The UWL uses a separate mechanism to display the selected work
items. Consequently, you do not need to enter any details about message
templates, subscriptions, delivery schedules, and so on."
And later it says, under manual settings: "8. Do not define a
schedule for delivery, a handler assignment, or any message templates."
But, despite checking the "reset configuration" flag when I first ran
RSWNUWLSEL, none of my previous settings were deleted, and until I deleted
all the delivery schedules manually, they were showing up in the log (but
not acted on!) ... even when all the subscriptions were deactivated. (and
I ran SWU_OBUF too ... whether that is even relevant I don't know but it
never hurts ..) I haven't deleted subscriptions yet, just deactivated ...
So do I need to delete ALL my previous configuration? Or do I need to
ignore the SAP Help in this case, and configure a subscription and
delivery schedule for the UWL scenario?
(and what about setting the url in the General Settings tab?)
Thanks for any further help you can give!
Margaret Hilsbos
Business Systems Analyst
Day & Zimmermann, Inc.
(215) 299-5630
margaret.hilsbos at dayzim.com<mailto:margaret.hilsbos at dayzim.com><mailto:margaret.hilsbos at dayzim.com><mailto:margaret.hilsbos at dayzim.com>
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may contain confidential and/or privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply e-mail and destroy
all copies of the original message.
From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu] On Behalf
Of kjetil.kilhavn at bluec.no<mailto:kjetil.kilhavn at bluec.no>
Sent: Friday, June 18, 2010 5:43 AM
To: sap-wug at mit.edu<mailto:sap-wug at mit.edu>
Subject: Re: Extended notifications and UWL- no notifications created/sent
I've added the same response in SDN:
I think I have been through the same problem. If you have two
subscriptions and a user matches for both the first one to be processed
"wins" and sends the notification. The other subscription will then not
send the notification. This is good as it prevents duplicates.
Have you checked the application log (SLG1, object = WF, subobject =
NOTIFICATIONS)? It contains loads of information. Not necessarily so easy
to understand, but at least it will tell you how many notifications it
finds, and how many messages are created for each subscription.
--
Kjetil Kilhavn (+47 40220607)
Blue Consulting AS (http://www.bluec.no/)
----- Opprinnelig melding -----
Fra: "Hilsbos, Margaret A" <Margaret.Hilsbos at dayzim.com><mailto:Margaret.Hilsbos at dayzim.com>
Til: "sap-wug at mit.edu"<mailto:sap-wug at mit.edu> <sap-wug at mit.edu><mailto:sap-wug at mit.edu>
Dato: Thu, 17 Jun 2010 16:15:28 -0400
Emne: Extended notifications and UWL- no notifications created/sent
Hi workflow gurus,
I am trying to configure extended notifications to work with UWL. Problem
is the notifications are not saved or sent by SWN_SELSEN.
Our SAP system is Netweaver 7.0 EhP 1.
I followed instructions found here:
http://help.sap.com/saphelp_nw70ehp1/helpdata/en/ad/d64842d59fb430e10000000a155106/content.htm
However, we already had configured the workflow to use extended
notifications with SAPGUI. So when I ran SWN_SELSEN, the old notification
still showed up, but not the UWL version. So I deleted the schedule for
the old configuration, thinking there might be interference. Again I
created a work item and ran SWN_SELSEN, this time no notifications saved
or sent. I found that I could run RSWNUWLSEL and the notification is
saved, but not sent.
Also, I just created a new work item but this time ran SWN_SELSEN_TEST for
scenario id 'UWL' and schedule id 'UWL_DELTA'. It created and saved the
notification, but reported "0 due delivery schedules found" and "0
relevant subscriptions found" - but the config instructions say not to
configure these for UWL?
Any idea what the problem might be?
Also I noticed that in the Workflow Book (2nd ed.) it shows to update the
General Settings in SWNCONFIG with a url for the UWL. But I don't see that
instruction in the SAP Help? Do I still need to do that? If so, is that
url a portal quicklink to the UWL iView?
For what it's worth, here is what we are trying to accomplish:
1) the links in the email should take the user to the UWL, not WebGUI
2) for a user decision, currently the user has to login with their backend
system password, which may not be the same as their network password (and
thus they might not know it); I'm assuming that if the links now go to the
UWL, it will require the user's portal id/password - which is synchronized
with their network password, and that is what we want.
So if just putting the UWL url in the general settings will do the job,
then why do I need all that stuff in the SAP Help (RSWNUWLSEL, etc.)
anyway?
Any enlightenment would be appreciated!
(I also just posted this in the workflow forum on SDN ... if it's bad form
to cross-post, then my apologies!)
Thanks,
Margaret
Margaret Hilsbos
Business Systems Analyst
Day & Zimmermann, Inc.
(215) 299-5630
margaret.hilsbos at dayzim.com<mailto:margaret.hilsbos at dayzim.com><mailto:margaret.hilsbos at dayzim.com><mailto:margaret.hilsbos at dayzim.com>
This e-mail message is for the sole use of the intended recipient(s) and
may contain confidential and/or privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply e-mail and destroy
all copies of the original message.
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