Extended notifications and UWL- no notifications created/sent

Mon Jun 21 10:34:05 EDT 2010

Mike,

Thanks for your suggestion. I tried that and (once I fixed the agent resolution), it works fine ... but it uses the standard workflow settings, i.e. links in the email go to webgui. I already had that part working. My requirement now is to configure the notifications to link to the UWL instead. Most importantly, I need user decision links to require the portal login, not the backend login.

Any ideas for fixing the config to work with UWL? Is there a way to run this report that will help with that?

Thanks,

Margaret Hilsbos 
Business Systems Analyst
Day & Zimmermann, Inc.
(215) 299-5630
margaret.hilsbos at dayzim.com 

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-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Mike Pokraka
Sent: Monday, June 21, 2010 7:13 AM
To: SAP Workflow Users' Group
Subject: RE: Extended notifications and UWL- no notifications created/sent

Hi Margaret,

Try using report SWN_TEST_VERI01 to test your setup (you need to set the
WF to general task, but the output from your first run will tell you all
you need to know).

Cheers,
Mike

On Fri, June 18, 2010 2:12 pm, Hilsbos, Margaret A wrote:
> Hi Kjetil,
>
> Thanks for your suggestion. I have tested some more and reached the point
> that the notification is consistently saved but not sent.  Here is the
> short log:
>
> -------------------------------------------------------------------------
> |Type|Message text                                                      |
> -------------------------------------------------------------------------
> |    |1 due selection schedules found                                   |
> |    |Editing schedule UWL_FULL of scenario UWL                         |
> |    |Time stamp saved for selection schedule UWL_FULL of scenario UWL  |
> |    |425 records selected from GET_WI_ALL_NEW                          |
> |    |97 records selected from GET_WI_AGENTS                            |
> |    |0 remappings performed                                            |
> |    |1 new notifications saved                                         |
> |    |0 notifications saved                                             |
> |    |0 notifications deleted (logically)                               |
> |    |Processing without checking the due date of the delivery schedules|
> |    |0 due delivery schedules found                                    |
> |    |0 relevant subscriptions found                                    |
> |    |0 notifications to be sent found                                  |
> |    |00000000 messages sent                                            |
> -------------------------------------------------------------------------
>
>
>
> And of course, no email queued in SOST.
>
> Here is my dilemma. In the SAP Help (linked in my original message) it
> says: "The UWL uses a separate mechanism to display the selected work
> items. Consequently, you do not need to enter any details about message
> templates, subscriptions, delivery schedules, and so on."
>
> And later it says, under manual settings: "8.      Do not define a
> schedule for delivery, a handler assignment, or any message templates."
>
> But, despite checking the "reset configuration" flag when I first ran
> RSWNUWLSEL, none of my previous settings were deleted, and until I deleted
> all the delivery schedules manually, they were showing up in the log (but
> not acted on!) ... even when all the subscriptions were deactivated.  (and
> I ran SWU_OBUF too ... whether that is even relevant I don't know but it
> never hurts ..) I haven't deleted subscriptions yet, just deactivated ...
>
> So do I need to delete ALL my previous configuration? Or do I need to
> ignore the SAP Help in this case, and configure a subscription and
> delivery schedule for the UWL scenario?
>
> (and what about setting the url in the General Settings tab?)
>
> Thanks for any further help you can give!
>
>
> Margaret Hilsbos
> Business Systems Analyst
> Day & Zimmermann, Inc.
> (215) 299-5630
> margaret.hilsbos at dayzim.com<mailto:margaret.hilsbos at dayzim.com>
>
> This e-mail message is for the sole use of the intended recipient(s) and
> may contain confidential and/or privileged information. Any unauthorized
> review, use, disclosure or distribution is prohibited. If you are not the
> intended recipient, please contact the sender by reply e-mail and destroy
> all copies of the original message.
>
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
> Of kjetil.kilhavn at bluec.no
> Sent: Friday, June 18, 2010 5:43 AM
> To: sap-wug at mit.edu
> Subject: Re: Extended notifications and UWL- no notifications created/sent
>
> I've added the same response in SDN:
> I think I have been through the same problem. If you have two
> subscriptions and a user matches for both the first one to be processed
> "wins" and sends the notification. The other subscription will then not
> send the notification. This is good as it prevents duplicates.
>
> Have you checked the application log (SLG1, object = WF, subobject =
> NOTIFICATIONS)? It contains loads of information. Not necessarily so easy
> to understand, but at least it will tell you how many notifications it
> finds, and how many messages are created for each subscription.
> --
> Kjetil Kilhavn (+47 40220607)
> Blue Consulting AS (http://www.bluec.no/)
> ----- Opprinnelig melding -----
> Fra: "Hilsbos, Margaret A" <Margaret.Hilsbos at dayzim.com>
> Til: "sap-wug at mit.edu" <sap-wug at mit.edu>
> Dato: Thu, 17 Jun 2010 16:15:28 -0400
> Emne: Extended notifications and UWL- no notifications created/sent
> Hi workflow gurus,
>
> I am trying to configure extended notifications to work with UWL. Problem
> is the notifications are not saved or sent by SWN_SELSEN.
>
> Our SAP system is Netweaver 7.0 EhP 1.
>
> I followed instructions found here:
> http://help.sap.com/saphelp_nw70ehp1/helpdata/en/ad/d64842d59fb430e10000000a155106/content.htm
>
> However, we already had configured the workflow to use extended
> notifications with SAPGUI. So when I ran SWN_SELSEN, the old notification
> still showed up, but not the UWL version. So I deleted the schedule for
> the old configuration, thinking there might be interference. Again I
> created a work item and ran SWN_SELSEN, this time no notifications saved
> or sent. I found that I could run RSWNUWLSEL and the notification is
> saved, but not sent.
>
> Also, I just created a new work item but this time ran SWN_SELSEN_TEST for
> scenario id 'UWL' and schedule id 'UWL_DELTA'. It created and saved the
> notification, but reported "0 due delivery schedules found" and "0
> relevant subscriptions found" - but the config instructions say not to
> configure these for UWL?
>
> Any idea what the problem might be?
>
> Also I noticed that in the Workflow Book (2nd ed.) it shows to update the
> General Settings in SWNCONFIG with a url for the UWL. But I don't see that
> instruction in the SAP Help? Do I still need to do that? If so, is that
> url a portal quicklink to the UWL iView?
>
> For what it's worth, here is what we are trying to accomplish:
> 1) the links in the email should take the user to the UWL, not WebGUI
> 2) for a user decision, currently the user has to login with their backend
> system password, which may not be the same as their network password (and
> thus they might not know it); I'm assuming that if the links now go to the
> UWL, it will require the user's portal id/password - which is synchronized
> with their network password, and that is what we want.
>
> So if just putting the UWL url in the general settings will do the job,
> then why do I need all that stuff in the SAP Help (RSWNUWLSEL, etc.)
> anyway?
>
> Any enlightenment would be appreciated!
>
> (I also just posted this in the workflow forum on SDN ... if it's bad form
> to cross-post, then my apologies!)
>
>
> Thanks,
>
> Margaret
>
> Margaret Hilsbos
> Business Systems Analyst
> Day & Zimmermann, Inc.
> (215) 299-5630
> margaret.hilsbos at dayzim.com<mailto:margaret.hilsbos at dayzim.com>
>
> This e-mail message is for the sole use of the intended recipient(s) and
> may contain confidential and/or privileged information. Any unauthorized
> review, use, disclosure or distribution is prohibited. If you are not the
> intended recipient, please contact the sender by reply e-mail and destroy
> all copies of the original message.
>
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