SAP-WUG Digest, Vol 62, Issue 32
Halladay, Liz (Calgary)
Liz_Halladay at nexeninc.com
Fri Jan 15 12:23:08 EST 2010
Thomas,
I changed the line 105 of SAP_CTSK and still got the same results.
I always refresh my buffers and log off and on to see if that helps
also.
What is very interesting is that with the tcode PPST when I execute it
with SAP_CTSK I get a short dump. However when I execute it with a
Z_CTSK version I get my org structure displayed.
So how can I get the agent assignment to use the Z_CTSK evaluation path
rather then the SAP_CTSK. I have not been able to find where this is
configured.
Thank you for seeing this through with me. It's pivotal to my project!
-----Original Message-----
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Of sap-wug-request at mit.edu
Sent: Thursday, January 14, 2010 5:34 PM
To: sap-wug at mit.edu
Subject: SAP-WUG Digest, Vol 62, Issue 32
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1. RE: SAP-WUG Digest, Vol 62, Issue 28 (Halladay, Liz (Calgary))
2. RE: SAP-WUG Digest, Vol 62, Issue 28 (BPT Consulting)
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Message: 1
Date: Thu, 14 Jan 2010 13:02:56 -0700
From: "Halladay, Liz (Calgary)" <Liz_Halladay at nexeninc.com>
Subject: RE: SAP-WUG Digest, Vol 62, Issue 28
To: sap-wug at mit.edu
Message-ID:
<4283D9D9E6583F40B92E335B515332BD0164F346 at CALEXCH2.global.ad>
Content-Type: text/plain; charset=us-ascii
Thomas,
I changed line 210 to 105 as you suggested and still get the same
results. I also deleted line 220 and 230.
I understand your concern about me changing the SAP supplied evaluation
path SAP_CTSK. If I make a copy of it ZSAP_CTSK, how do I them link
that to agent assignment for my workflow task?
Thank you for your quick response.
Liz
Message: 2
Date: Wed, 13 Jan 2010 15:34:10 -0700
From: "Halladay, Liz (Calgary)" <Liz_Halladay at nexeninc.com>
Subject: eval path SAP_CTSK No Agent Selected
To: sap-wug at mit.edu
Message-ID:
<4283D9D9E6583F40B92E335B515332BD0164F197 at CALEXCH2.global.ad>
Content-Type: text/plain; charset="us-ascii"
> I need help identifying why when I assign my highest Org Unit 1 to a
> task in Agent Assignment, I consistantly getting No Selected Agent.
>
> The following is an example of my org structure that I have created:
>
> Org Unit 1
> Org Unit A
> Position 1
> User 1
> User 2
> Org Unit B
> Position 2
> User 1
> User 2
> User 3
> Org Unit C
> Position 3
> User 1
> User 2
> User 3
> etc....
>
>
> I am assigning Org Unit 1 in the Agent Assignment. This is not
> working. If I list Org Unit A, B, C etc then it works. I don't want
> to have to list all the org units as there are several.
>
> Here is the Evaluation Path for SAP_CTSK Task customizing -> agent
> assignment
>
> I added number 210, 220, 230. I'm not sure if that is what I need or
> not?
>
>
> No.Obj.TypA/B Relat'ship Relationship name Priority Rel.obj.type
> Skip
> 10 FA B 003 Incorporates * TS
>
> 11 FA B 003 Incorporates * T
>
> 20 FA B 003 Incorporates * WS
>
> 21 FA B 003 Incorporates * WF
>
> 30 TS A 007 Describes * *
>
> 31 WS A 007 Describes * *
>
> 40 T A 007 Describes * *
>
> 41 WF A 007 Describes * *
>
> 100 C A 007 Describes * S
>
> 110 O B 003 Incorporates * S
>
> 120 * A 008 Holder * *
>
> 130 A A 003 Belongs to * S
>
> 140 P B 208 Is identical to * US
>
> 150 AG A 007 Describes * *
>
> 200 TG A 007 Describes * *
>
> 210 O B 002 Is line supervisor * O
>
> 220 O B 003 Incorporates * S
>
> 230 S A 008 Holder * *
>
>
> If someone could help me determine what it is that I am not doing
> correctly, I would greatly appreciate your help!
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Message: 3
Date: Wed, 13 Jan 2010 16:09:53 -0800 (PST)
From: BPT Consulting <bptconsulting at sbcglobal.net>
Subject: Re: eval path SAP_CTSK No Agent Selected
To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
Message-ID: <26663.942.qm at web81603.mail.mud.yahoo.com>
Content-Type: text/plain; charset="utf-8"
Liz,
?
Don't have a system in front of me but will attempt to help.?
Your?starting point is an Org Unit, with users to be returned.
?
There are a number of ways to handle, I would suggest:
For line 210 change?line number to??
? 105? O????? B?? 002??????? Is line supervisor? *??????? O??????????
?
Line 220 not necessary because covered in line 110.
?
Line 230 not necessary because covered in line 120.
??
?
Be careful, the standard delivered evaluation path did not have this
relationship defined -?why?? Maybe because everyone in the company would
be an agent if?assigned incorrectly.? Will this change affect other
processes?
?
Regards,
Thomas Maue
--- On Wed, 1/13/10, Halladay, Liz (Calgary) <Liz_Halladay at nexeninc.com>
wrote:
From: Halladay, Liz (Calgary) <Liz_Halladay at nexeninc.com>
Subject: eval path SAP_CTSK No Agent Selected
To: sap-wug at mit.edu
Date: Wednesday, January 13, 2010, 4:34 PM
I need help identifying why when I assign my highest Org Unit 1 to a
task in Agent Assignment, I consistantly getting No Selected Agent.
The following is an example of my org structure that I have created:
Org Unit 1
??????? Org Unit A
??????? ??????? Position 1
??????? ??????? ??????? User 1
??????? ??????? ??????? User 2
??????? Org Unit B
??????? ??????? Position 2
??????? ??????? ??????? User 1
??????? ??????? ??????? User 2
??????? ??????? ??????? User 3
??????? Org Unit C
??????? ??????? Position 3
??????? ??????? ??????? User 1
??????? ??????? ??????? User 2
??????? ??????? ??????? User 3
??????? etc?.
I am assigning Org Unit 1 in the Agent Assignment.?? This is not
working.? If I list Org Unit A, B, C etc then it works.? I don't want to
have to list all the org units as there are several.?
Here is the Evaluation Path for SAP_CTSK Task customizing -> agent
assignment??????????
I added number 210, 220, 230.? I'm not sure if that is what I need or
not?????
????????????????????????????????????????????????????????????????????????
????
? No.Obj.TypA/B Relat'ship Relationship name?? Priority Rel.obj.type??
Skip?
? 10?? FA???? B?? 003??????? Incorporates??????? *???????
TS??????????????????
? 11?? FA???? B?? 003??????? Incorporates??????? *???????
T???????????????????
? 20?? FA???? B?? 003??????? Incorporates??????? *???????
WS??????????????????
? 21?? FA???? B?? 003??????? Incorporates??????? *???????
WF??????????????????
? 30?? TS???? A?? 007??????? Describes?????????? *???????
*???????????????????
? 31?? WS??? A?? 007??????? Describes?????????? *???????
*???????????????????
? 40?? T?????? A?? 007??????? Describes?????????? *???????
*???????????????????
? 41?? WF??? A?? 007??????? Describes?????????? *???????
*???????????????????
? 100? C????? A?? 007??????? Describes?????????? *???????
S???????????????????
? 110? O????? B?? 003??????? Incorporates??????? *???????
S???????????????????
? 120? *?????? A?? 008??????? Holder????????????? *???????
*???????????????????
? 130? A????? A?? 003??????? Belongs to????????? *???????
S???????????????????
? 140? P????? B?? 208??????? Is identical to?????? *???????
US??????????????????
? 150? AG??? A?? 007??????? Describes?????????? *???????
*???????????????????
? 200? TG???? A?? 007??????? Describes?????????? *???????
*???????????????????
? 210? O????? B?? 002??????? Is line supervisor? *???????
O???????????????????
? 220? O????? B?? 003??????? Incorporates??????? *???????
S???????????????????
? 230? S????? A?? 008??????? Holder???????????????? *???????
*???????????????????
If someone could help me determine what it is that? I am not doing
correctly, I would greatly appreciate your help!
************************************************************
IMPORTANT NOTICE: This message is intended for the individual or entity
to which it is addressed and may contain information that is privileged,
confidential, and/or exempt from disclosure under applicable law. If you
are not the intended recipient, you are hereby notified that copying,
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Message: 2
Date: Thu, 14 Jan 2010 16:34:06 -0800 (PST)
From: BPT Consulting <bptconsulting at sbcglobal.net>
Subject: RE: SAP-WUG Digest, Vol 62, Issue 28
To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
Message-ID: <835997.4846.qm at web81602.mail.mud.yahoo.com>
Content-Type: text/plain; charset="iso-8859-1"
Liz,
?
Did you run SWU_OBUF to clear the buffers?
?
Maybe we have it backwards, try:
? 105? O????? A?? 002??????? Reports To????? *??????? O??????????
?
You can test with transaction PPST and see what your infotype records
are.
?
Regards,
Thomas
1/14/10, Halladay, Liz (Calgary) <Liz_Halladay at nexeninc.com> wrote:
From: Halladay, Liz (Calgary) <Liz_Halladay at nexeninc.com>
Subject: RE: SAP-WUG Digest, Vol 62, Issue 28
To: sap-wug at mit.edu
Date: Thursday, January 14, 2010, 2:02 PM
Thomas,
I changed line 210 to 105 as you suggested and still get the same
results.? I also deleted line 220 and 230.
I understand your concern about me changing the SAP supplied evaluation
path SAP_CTSK.? If I make a copy of it ZSAP_CTSK, how do I them link
that to agent assignment for my workflow task?
Thank you for your quick response.
Liz
Message: 2
Date: Wed, 13 Jan 2010 15:34:10 -0700
From: "Halladay, Liz (Calgary)" <Liz_Halladay at nexeninc.com>
Subject: eval path SAP_CTSK No Agent Selected
To: sap-wug at mit.edu
Message-ID:
??? <4283D9D9E6583F40B92E335B515332BD0164F197 at CALEXCH2.global.ad>
Content-Type: text/plain; charset="us-ascii"
> I need help identifying why when I assign my highest Org Unit 1 to a
> task in Agent Assignment, I consistantly getting No Selected Agent.
>
> The following is an example of my org structure that I have created:
>
> Org Unit 1
> ??? Org Unit A
> ??? ??? Position 1
> ??? ??? ??? User 1
> ??? ??? ??? User 2
> ??? Org Unit B
> ??? ??? Position 2
> ??? ??? ??? User 1
> ??? ??? ??? User 2
> ??? ??? ??? User 3
> ??? Org Unit C
> ??? ??? Position 3
> ??? ??? ??? User 1
> ??? ??? ??? User 2
> ??? ??? ??? User 3
> ??? etc....
>
>
> I am assigning Org Unit 1 in the Agent Assignment.???This is not
> working.? If I list Org Unit A, B, C etc then it works.? I don't want
> to have to list all the org units as there are several.?
>
> Here is the Evaluation Path for SAP_CTSK Task customizing -> agent
> assignment? ? ? ? ???
>
> I added number 210, 220, 230.? I'm not sure if that is what I need or
> not?? ???
>?
>
>???No.Obj.TypA/B Relat'ship Relationship name???Priority Rel.obj.type
> Skip?
>???10???FA? ???B???003? ? ? ? Incorporates? ? ? ? *? ? ? ? TS
>
>???11???FA? ???B???003? ? ? ? Incorporates? ? ? ? *? ? ? ? T
>
>???20???FA? ???B???003? ? ? ? Incorporates? ? ? ? *? ? ? ? WS
>
>???21???FA? ???B???003? ? ? ? Incorporates? ? ? ? *? ? ? ? WF
>
>???30???TS? ???A???007? ? ? ? Describes? ? ? ? ???*? ? ? ? *
>
>???31???WS? ? A???007? ? ? ? Describes? ? ? ? ???*? ? ? ? *
>
>???40???T? ? ???A???007? ? ? ? Describes? ? ? ? ???*? ? ? ? *
>
>???41???WF? ? A???007? ? ? ? Describes? ? ? ? ???*? ? ? ? *
>
>???100? C? ? ? A???007? ? ? ? Describes? ? ? ? ???*? ? ? ? S
>
>???110? O? ? ? B???003? ? ? ? Incorporates? ? ? ? *? ? ? ? S
>
>???120? *? ? ???A???008? ? ? ? Holder? ? ? ? ? ? ? *? ? ? ? *
>
>???130? A? ? ? A???003? ? ? ? Belongs to? ? ? ? ? *? ? ? ? S
>
>???140? P? ? ? B???208? ? ? ? Is identical to? ? ???*? ? ? ? US
>
>???150? AG? ? A???007? ? ? ? Describes? ? ? ? ???*? ? ? ? *
>
>???200? TG? ???A???007? ? ? ? Describes? ? ? ? ???*? ? ? ? *
>
>???210? O? ? ? B???002? ? ? ? Is line supervisor? *? ? ? ? O
>
>???220? O? ? ? B???003? ? ? ? Incorporates? ? ? ? *? ? ? ? S
>
>???230? S? ? ? A???008? ? ? ? Holder? ? ? ? ? ? ? ???*? ? ? ? *
>
>
> If someone could help me determine what it is that? I am not doing
> correctly, I would greatly appreciate your help!
************************************************************
IMPORTANT NOTICE: This message is intended for the individual or entity
to which it is addressed
and may contain information that is privileged, confidential, and/or
exempt from disclosure under
applicable law. If you are not the intended recipient, you are hereby
notified that copying,
forwarding or other dissemination or distribution of this message is
prohibited and that taking
any action in reliance on the content of this message is to be avoided.
Should you receive this
e-mail in error, please notify the sender immediately via e-mail or call
(403) 699-4000
and delete this message from your system. Thank you.
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Message: 3
Date: Wed, 13 Jan 2010 16:09:53 -0800 (PST)
From: BPT Consulting <bptconsulting at sbcglobal.net>
Subject: Re: eval path SAP_CTSK No Agent Selected
To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
Message-ID: <26663.942.qm at web81603.mail.mud.yahoo.com>
Content-Type: text/plain; charset="utf-8"
Liz,
?
Don't have a system in front of me but will attempt to help.?
Your?starting point is an Org Unit, with users to be returned.
?
There are a number of ways to handle, I would suggest:
For line 210 change?line number to??
? 105? O????? B?? 002??????? Is line supervisor? *??????? O??????????
?
Line 220 not necessary because covered in line 110.
?
Line 230 not necessary because covered in line 120.
??
?
Be careful, the standard delivered evaluation path did not have this
relationship defined -?why?? Maybe because everyone in the company would
be an agent if?assigned incorrectly.? Will this change affect other
processes?
?
Regards,
Thomas Maue
--- On Wed, 1/13/10, Halladay, Liz (Calgary) <Liz_Halladay at nexeninc.com>
wrote:
From: Halladay, Liz (Calgary) <Liz_Halladay at nexeninc.com>
Subject: eval path SAP_CTSK No Agent Selected
To: sap-wug at mit.edu
Date: Wednesday, January 13, 2010, 4:34 PM
I need help identifying why when I assign my highest Org Unit 1 to a
task in Agent Assignment, I consistantly getting No Selected Agent.
The following is an example of my org structure that I have created:
Org Unit 1
??????? Org Unit A
??????? ??????? Position 1
??????? ??????? ??????? User 1
??????? ??????? ??????? User 2
??????? Org Unit B
??????? ??????? Position 2
??????? ??????? ??????? User 1
??????? ??????? ??????? User 2
??????? ??????? ??????? User 3
??????? Org Unit C
??????? ??????? Position 3
??????? ??????? ??????? User 1
??????? ??????? ??????? User 2
??????? ??????? ??????? User 3
??????? etc?.
I am assigning Org Unit 1 in the Agent Assignment.?? This is not
working.? If I list Org Unit A, B, C etc then it works.? I don't want to
have to list all the org units as there are several.?
Here is the Evaluation Path for SAP_CTSK Task customizing -> agent
assignment??????????
I added number 210, 220, 230.? I'm not sure if that is what I need or
not?????
????????????????????????????????????????????????????????????????????????
????
? No.Obj.TypA/B Relat'ship Relationship name?? Priority Rel.obj.type??
Skip?
? 10?? FA???? B?? 003??????? Incorporates??????? *???????
TS??????????????????
? 11?? FA???? B?? 003??????? Incorporates??????? *???????
T???????????????????
? 20?? FA???? B?? 003??????? Incorporates??????? *???????
WS??????????????????
? 21?? FA???? B?? 003??????? Incorporates??????? *???????
WF??????????????????
? 30?? TS???? A?? 007??????? Describes?????????? *???????
*???????????????????
? 31?? WS??? A?? 007??????? Describes?????????? *???????
*???????????????????
? 40?? T?????? A?? 007??????? Describes?????????? *???????
*???????????????????
? 41?? WF??? A?? 007??????? Describes?????????? *???????
*???????????????????
? 100? C????? A?? 007??????? Describes?????????? *???????
S???????????????????
? 110? O????? B?? 003??????? Incorporates??????? *???????
S???????????????????
? 120? *?????? A?? 008??????? Holder????????????? *???????
*???????????????????
? 130? A????? A?? 003??????? Belongs to????????? *???????
S???????????????????
? 140? P????? B?? 208??????? Is identical to?????? *???????
US??????????????????
? 150? AG??? A?? 007??????? Describes?????????? *???????
*???????????????????
? 200? TG???? A?? 007??????? Describes?????????? *???????
*???????????????????
? 210? O????? B?? 002??????? Is line supervisor? *???????
O???????????????????
? 220? O????? B?? 003??????? Incorporates??????? *???????
S???????????????????
? 230? S????? A?? 008??????? Holder???????????????? *???????
*???????????????????
If someone could help me determine what it is that? I am not doing
correctly, I would greatly appreciate your help!
************************************************************
IMPORTANT NOTICE: This message is intended for the individual or entity
to which it is addressed and may contain information that is privileged,
confidential, and/or exempt from disclosure under applicable law. If you
are not the intended recipient, you are hereby notified that copying,
forwarding or other dissemination or distribution of this message is
prohibited and that taking any action in reliance on the content of this
message is to be avoided. Should you receive this e-mail in error,
please notify the sender immediately via e-mail or call (403) 699-4000
and delete this message from your system. Thank you.
************************************************************
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forwarding or other dissemination or distribution of this message is prohibited and that taking
any action in reliance on the content of this message is to be avoided. Should you receive this
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