SAP-WUG Digest, Vol 62, Issue 28
BPT Consulting
bptconsulting at sbcglobal.net
Thu Jan 14 19:34:06 EST 2010
Liz,
Did you run SWU_OBUF to clear the buffers?
Maybe we have it backwards, try:
105 O A 002 Reports To * O
You can test with transaction PPST and see what your infotype records are.
Regards,
Thomas
1/14/10, Halladay, Liz (Calgary) <Liz_Halladay at nexeninc.com> wrote:
From: Halladay, Liz (Calgary) <Liz_Halladay at nexeninc.com>
Subject: RE: SAP-WUG Digest, Vol 62, Issue 28
To: sap-wug at mit.edu
Date: Thursday, January 14, 2010, 2:02 PM
Thomas,
I changed line 210 to 105 as you suggested and still get the same
results. I also deleted line 220 and 230.
I understand your concern about me changing the SAP supplied evaluation
path SAP_CTSK. If I make a copy of it ZSAP_CTSK, how do I them link
that to agent assignment for my workflow task?
Thank you for your quick response.
Liz
Message: 2
Date: Wed, 13 Jan 2010 15:34:10 -0700
From: "Halladay, Liz (Calgary)" <Liz_Halladay at nexeninc.com>
Subject: eval path SAP_CTSK No Agent Selected
To: sap-wug at mit.edu
Message-ID:
<4283D9D9E6583F40B92E335B515332BD0164F197 at CALEXCH2.global.ad>
Content-Type: text/plain; charset="us-ascii"
> I need help identifying why when I assign my highest Org Unit 1 to a
> task in Agent Assignment, I consistantly getting No Selected Agent.
>
> The following is an example of my org structure that I have created:
>
> Org Unit 1
> Org Unit A
> Position 1
> User 1
> User 2
> Org Unit B
> Position 2
> User 1
> User 2
> User 3
> Org Unit C
> Position 3
> User 1
> User 2
> User 3
> etc....
>
>
> I am assigning Org Unit 1 in the Agent Assignment. This is not
> working. If I list Org Unit A, B, C etc then it works. I don't want
> to have to list all the org units as there are several.
>
> Here is the Evaluation Path for SAP_CTSK Task customizing -> agent
> assignment
>
> I added number 210, 220, 230. I'm not sure if that is what I need or
> not?
>
>
> No.Obj.TypA/B Relat'ship Relationship name Priority Rel.obj.type
> Skip
> 10 FA B 003 Incorporates * TS
>
> 11 FA B 003 Incorporates * T
>
> 20 FA B 003 Incorporates * WS
>
> 21 FA B 003 Incorporates * WF
>
> 30 TS A 007 Describes * *
>
> 31 WS A 007 Describes * *
>
> 40 T A 007 Describes * *
>
> 41 WF A 007 Describes * *
>
> 100 C A 007 Describes * S
>
> 110 O B 003 Incorporates * S
>
> 120 * A 008 Holder * *
>
> 130 A A 003 Belongs to * S
>
> 140 P B 208 Is identical to * US
>
> 150 AG A 007 Describes * *
>
> 200 TG A 007 Describes * *
>
> 210 O B 002 Is line supervisor * O
>
> 220 O B 003 Incorporates * S
>
> 230 S A 008 Holder * *
>
>
> If someone could help me determine what it is that I am not doing
> correctly, I would greatly appreciate your help!
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Message: 3
Date: Wed, 13 Jan 2010 16:09:53 -0800 (PST)
From: BPT Consulting <bptconsulting at sbcglobal.net>
Subject: Re: eval path SAP_CTSK No Agent Selected
To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
Message-ID: <26663.942.qm at web81603.mail.mud.yahoo.com>
Content-Type: text/plain; charset="utf-8"
Liz,
?
Don't have a system in front of me but will attempt to help.?
Your?starting point is an Org Unit, with users to be returned.
?
There are a number of ways to handle, I would suggest:
For line 210 change?line number to??
? 105? O????? B?? 002??????? Is line supervisor? *??????? O??????????
?
Line 220 not necessary because covered in line 110.
?
Line 230 not necessary because covered in line 120.
??
?
Be careful, the standard delivered evaluation path did not have this
relationship defined -?why?? Maybe because everyone in the company would
be an agent if?assigned incorrectly.? Will this change affect other
processes?
?
Regards,
Thomas Maue
--- On Wed, 1/13/10, Halladay, Liz (Calgary) <Liz_Halladay at nexeninc.com>
wrote:
From: Halladay, Liz (Calgary) <Liz_Halladay at nexeninc.com>
Subject: eval path SAP_CTSK No Agent Selected
To: sap-wug at mit.edu
Date: Wednesday, January 13, 2010, 4:34 PM
I need help identifying why when I assign my highest Org Unit 1 to a
task in Agent Assignment, I consistantly getting No Selected Agent.
The following is an example of my org structure that I have created:
Org Unit 1
??????? Org Unit A
??????? ??????? Position 1
??????? ??????? ??????? User 1
??????? ??????? ??????? User 2
??????? Org Unit B
??????? ??????? Position 2
??????? ??????? ??????? User 1
??????? ??????? ??????? User 2
??????? ??????? ??????? User 3
??????? Org Unit C
??????? ??????? Position 3
??????? ??????? ??????? User 1
??????? ??????? ??????? User 2
??????? ??????? ??????? User 3
??????? etc?.
I am assigning Org Unit 1 in the Agent Assignment.?? This is not
working.? If I list Org Unit A, B, C etc then it works.? I don't want to
have to list all the org units as there are several.?
Here is the Evaluation Path for SAP_CTSK Task customizing -> agent
assignment??????????
I added number 210, 220, 230.? I'm not sure if that is what I need or
not?????
????????????????????????????????????????????????????????????????????????
????
? No.Obj.TypA/B Relat'ship Relationship name?? Priority Rel.obj.type??
Skip?
? 10?? FA???? B?? 003??????? Incorporates??????? *???????
TS??????????????????
? 11?? FA???? B?? 003??????? Incorporates??????? *???????
T???????????????????
? 20?? FA???? B?? 003??????? Incorporates??????? *???????
WS??????????????????
? 21?? FA???? B?? 003??????? Incorporates??????? *???????
WF??????????????????
? 30?? TS???? A?? 007??????? Describes?????????? *???????
*???????????????????
? 31?? WS??? A?? 007??????? Describes?????????? *???????
*???????????????????
? 40?? T?????? A?? 007??????? Describes?????????? *???????
*???????????????????
? 41?? WF??? A?? 007??????? Describes?????????? *???????
*???????????????????
? 100? C????? A?? 007??????? Describes?????????? *???????
S???????????????????
? 110? O????? B?? 003??????? Incorporates??????? *???????
S???????????????????
? 120? *?????? A?? 008??????? Holder????????????? *???????
*???????????????????
? 130? A????? A?? 003??????? Belongs to????????? *???????
S???????????????????
? 140? P????? B?? 208??????? Is identical to?????? *???????
US??????????????????
? 150? AG??? A?? 007??????? Describes?????????? *???????
*???????????????????
? 200? TG???? A?? 007??????? Describes?????????? *???????
*???????????????????
? 210? O????? B?? 002??????? Is line supervisor? *???????
O???????????????????
? 220? O????? B?? 003??????? Incorporates??????? *???????
S???????????????????
? 230? S????? A?? 008??????? Holder???????????????? *???????
*???????????????????
If someone could help me determine what it is that? I am not doing
correctly, I would greatly appreciate your help!
************************************************************
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and delete this message from your system. Thank you.
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