Rule not Working in second Decision Step

[Sue Doughty]

Thank you for all of the replies.

The issue was with the second Decision step being set to General.  After I fixed that, it works fine.  Thank you Sheldon.

This is a great group!

Regards,
Sue T. Doughty
SAP Workflow Specialist
Old Dominion Freight Line, Inc.
500 Old Dominion Way
Thomasville, NC 27360
Phone:  (336) 822-5189
Toll Free (800 ) 432-6335, ext. 5189
Email:  sue.doughty at odfl.com
 

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Sheldon Oxenberg
Sent: Friday, April 23, 2010 2:30 PM
To: SAP Workflow Users' Group
Subject: Re: Rule not Working in second Decision Step

Hi Sue,

One typical check is that the Agent Assignment for the Workflow Decision
Task
which is assigned to the Second Decision Step is not set to General?

Regards.
SHELDON OXENBERG
System Architect Principal Leader
LMP Technical Architect, SAP Workflow
CSC


                                                                                                                       
  From:       Sue Doughty <Sue.Doughty at odfl.com>                                                                       
                                                                                                                       
  To:         "'SAP Workflow Users' Group'" <sap-wug at mit.edu>                                                          
                                                                                                                       
  Date:       04/23/2010 01:30 PM                                                                                      
                                                                                                                       
  Subject:    Rule not Working in second Decision Step                                                                 
                                                                                                                       





We are on ECC 6.0.  My problem is in the QAS system.

I have added a decision step in an existing workflow.  The agents for the
first decision are determined by a rule.  Then the decision is executed.
Then there is a condition step to determine if the next decision should be
executed.  If yes, the agents are determined by another rule for that
decision step.

In QAS, the first decision goes to the people in the rule.  After it is
executed, the second decision step comes up for execution for the person
that executed the first decision.  When I look at the log there is stating
"Error in resolution of rule 'AC90100011 for step # - no agent found".  If
I go to the workflow log and do a Display workitem and then an Execute
Agent Rules on the decision step, it then finds the agent in the second
Rule.

The same workflow works fine in the DEV system.

Does anyone know what might be happening?

Regards,
Sue T. Doughty
SAP Workflow Specialist
Old Dominion Freight Line, Inc.
500 Old Dominion Way
Thomasville, NC 27360
Phone:  (336) 822-5189
Toll Free (800 ) 432-6335, ext. 5189
Email:  sue.doughty at odfl.com
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