Purpose of SAP-WUG forum - and request for feedback

[Mike Pokraka]

Ditto from me. Great job Sue!

On Sun, September 20, 2009 2:27 pm, David Trant wrote:
>
> I agree with keeping names.  In a subtle way, it may actually help
> discourage abuse.  Plus, I think it's nice for members to be credited for
> their many excellent contributions.
>
>
>
> I'm sure I speak for all in adding a resounding ***Thank You!*** for all
> your not-so-lowly hard work keeping this going.
>
>
>
> David
>
>
>
> From: keohan at ll.mit.edu
> To: sap-wug at mit.edu
> Date: Fri, 18 Sep 2009 08:57:45 -0400
> Subject: Purpose of SAP-WUG forum - and request for feedback
>
>
>
>
>
>
>
> Good morning all,
>
> It’s come to my attention that a few troubling things have been happening
> on the SAP-WUG list lately.
>
> 1)      Some folks contact other members outside of the forum for
> ‘private’ consulting
> 2)      Social Networking requests continue to be created – although for
> the most part, we are successful in blocking these from being distributed
> to the many forum members
> 3)      A number of posters will just send back responses saying ‘issue
> solved’ without reciprocating the generosity of the community by sharing
> *how* the issue was resolved
>
> Re: #1 – I know there are many knowledgeable people on this forum who
> generously and *publicly* share their expertise.  For this, we lesser
> mortals are extremely grateful.
> But if anyone thinks that a response on the forum from one of our experts
> is license to contact them personally, outside of the forum, for
> additional consulting, it shows a complete lack of understanding of two
> things: the purpose of the forum as a whole, and respect for the experts’
> time and effort.     While I am certainly not requesting that nobody ever
> contact anybody outside of the forum – you may very well be forming a
> *mutually* beneficial relationship with another forum member – I think
> anyone who is asked for private consulting should feel free to contact me,
> and I will remove repeat offenders from the list.
> Experts who receive this type of contact should also feel free to forward
> the private consulting request back to the list – with some gentle words
> to the effect that ‘We should share this problem with the community’.
>
> Re: #2 - This is a Forum – this is not a Giant Address Book.  Again, if
> you form a mutually beneficial personal relationship with someone, that’s
> great.  We are all about networking.  But please *do use* due caution when
> building your Facebook, LinkedIn, MySpace, etc.  There are over 1000
> members on this list; can you really claim that you have a personal
> relationship with all of them?
>
> Re: #3 – This is also pretty high on my list of NO-NOs.  Honestly, if you
> think enough of this group to post a question, and then you solve the
> problem yourself, or one of the other members has helped show you the
> light, the very least that can be done is to share *back* to the group the
> details on *how* the issue was resolved, and what was helpful.  Again,
> it’s a simple matter of respect and reciprocity.
>
> Another question which has been raised is to change the SAP-WUG settings
> so that email addresses will be hidden.  I am on the fence on this one.
> On one hand, it would prohibit those who seek to use email addresses for
> private consulting – they’d have no way to get those email addresses going
> forward.  On the other hand, it is a huge shift in the way this forum
> ‘does business’.  So unless I hear strong voices from you, the members I
> seek to serve, I will be leaving email addresses on the posts for the time
> being.
>
> Thanks for listening, absorbing, and applying these messages to your
> SAP-WUG life.
> Lowly List Administrator,
> Sue
>
> ----
> Susan R. Keohan
> SAP Workflow Specialist
> Enterprise Applications
> Information Services Department
> MIT Lincoln Laboratory
> 244 Wood Street, LI-200
> Lexington, MA. 02420
> 781-981-3561
> keohan at LL.MIT.EDU
>
>
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