FAQ for SAP-WUG usage - PLEASE READ

[Mike Pokraka]

...another reason it's obsolete is that the "Why is nobody answering my
question" section has found it's way to the SDN 'Rules of Engagement'
https://www.sdn.sap.com/irj/scn/wiki?path=/display/HOME/Rules+of+Engagement

The principles are pretty generic and would apply to most internet forums
and mailing lists, including our WUG. 

Cheers, 
Mike


-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Ramki Maley
Sent: 17 June 2009 15:42
To: SAP Workflow Users' Group
Subject: Re: FAQ for SAP-WUG usage - PLEASE READ

Sue, The blog is obsolete because the FAQ is now in wiki.

https://wiki.sdn.sap.com/wiki/display/HOME/SAP+Business+Workflow+FAQ

Cheers,
Ramki.

Keohan, Susan wrote:
> 
>         *Although Mike Pokraka has marked this FAQ as obsolete, that's
>         not entirely true.  This is an excellent starting place,
>         particularly the section:*
> 
> 
>         *https://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/2012*
> 
> 
>         * *
> 
> 
>         *1.5. Why is nobody answering my question?*
> 
> This may be for a variety of reasons. Firstly, never assume that you are 
> entitled to an answer. Remember this is a community forum; the people on 
> the list have jobs just like you and respond voluntarily. Perhaps nobody 
> knows the answer.
> The following are a few tips on posting effective questions with a 
> better chance of getting a response:
> 
> **Use a good subject line.** The subject header is your golden 
> opportunity to attract qualified experts' attention in around 50 
> characters or fewer. Don't waste it on babble like "Workflow question". 
> As we all have busy jobs, often we just skim through the list headings 
> and read those that interest us. Also, DO NOT reply to an unrelated post 
> to ask a different question. This confuses those reading the thread and 
> you may lose people that would be interested in your question. Always 
> start a new topic with a new mail.
> Bad subject: Urgent problem with workflow
> Good subject: Error after transport: "Inconsistent workflow definition"
> 
> **Try to find the answer first**. There are tons of resources out there, 
> show that you have tried to find the answer. A question that shows that 
> the person is willing to try and help themselves is more likely to be 
> answered than one which simply demands information. Tell us what you 
> have tried to solve the problem yourself - often we can learn from that
too!
> 
> **Provide enough information.** For starters, please tell us which 
> version and type of system you're working on - e.g. SAP R/3 4.6C or SRM 
> 4.0 (EBP 5.0). If your question is regarding an error, include the 
> message. If it is a request for info, please be specific. Questions such 
> as "How do I administer workflow" are vague, tell us exactly what you 
> want to know - "I'm the administrator, how do I forward work items to 
> another agent?". If it's a big query, rather break it down into separate 
> questions.
> 
> **Re-read your query** before sending it to the list. Put yourself in a 
> reader's position - does the question make sense? Can I understand the 
> problem? Is this enough information to be able to answer the problem?
> This is a very valuable technique, because many questions end up 
> answering themselves when you read them carefully. It also leads to 
> better questions. Many list readers like good questions, especially if 
> they are thought-provoking and thus help all of us understand things 
> better. This is one of the main reasons many experienced consultants 
> read SDN forums or the list regularly.
> 
> Lastly, it's also nice to **follow up with a brief update** if you have 
> found the solution. People may try to help not because they know the 
> answer, but because they are interested in solving the same problem; or 
> people may just encounter the same issue in the future and be searching 
> the archives. It's a good way of giving back to the community, 
> irrespective of whether you are a beginner or an expert.
> 
>  
> 
> I heartily recommend bookmarking this blog, or at least reading it 
> through once or twice to make sure you understand the content.  It is a 
> great place to start, and can also eliminate potential conflicts between 
> forum users.  
> 
>  
> 
> Kind regards,
> Sue
> 
>  
> 
> ----
> 
> Susan R. Keohan
> 
> SAP Workflow Specialist
> 
> Enterprise Applications
> 
> Information Services Department
> 
> MIT Lincoln Laboratory
> 
> 244 Wood Street, LI-200
> 
> Lexington, MA. 02420
> 
> 781-981-3561
> 
> keohan at LL.MIT.EDU
> 
>  
> 
>  
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug
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