Work item delay to UWL

[Dart, Jocelyn]

Vinod, 
Firstly you should check the System Alias, UWL_SERVICE user and JCo Connection for your system/client are set up correctly.  If the System Alias is reasonaable but the UWL_SERVICE and JCo Connection are missing this would impair the UWL's ability to fully determine the work item information and could explain the delay.  Look for SAP Notes on keyword UWL_SERVICE if you are unsure how to set these up. 
 
Secondly, you should turn on the UWL Delta Pull optimization to pre-fill the UWL work item cache. There are several steps involved.  Again there are SAP Notes and also a reasonably detailed list in Darren Hague's Universal Worklist book on SAP Press - which I would recommend anyway if you are fairly new to the UWL. 
 
Thirdly the default UWL XML configuration files all set the automatic refresh time at 300 seconds - i.e. 5 minutes. 
So try pressing the Refresh button yourself.   You can adjust the refresh time by adjusting the UWL XML Configuration files by changing the "refresh" property of the "DefaultView" in a copy of uwl.standard - and uploading your copy of uwl.standard in the UWL Admin area. 
 
Regards,
Jocelyn 
 
 

________________________________

From: sap-wug-bounces at mit.edu on behalf of Vinod Viswanathan
Sent: Fri 12/06/2009 4:25 PM
To: SAP Workflow Users' Group
Subject: Work item delay to UWL


Hi WUG experts,
 
We have customized ESS for Employee Asset Requistions.  This calls a custom workflow for Approval of Asset Requisitions and Returns. Approval work items are received by the approvers in their Universal Work list.
 
I have performed the required config. in SWFVISU to link the Standard Tasks to the WebDynpro Application.
 
However, the work items appear quickly in the SAP Business Workplace and in the workflow log.  But it takes a huge amount of time for it to appear in the UWL.  In this way the employee would have to wait for very long to get his requisition approved. 
 
Kindly suggest me a way out to speeden up work items going to UWL.
 
Thanks,
 
Best Regards,
Vinod
 
 
 
 
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