Delete unneeded work items from Production

[Mike Pokraka]

...which is a good idea because it keeps audit and statistical information intact. It’s exactly these kind of metrics that show the usefulness of a workflow and what effect any improvements have (e.g. by looking at the ratio of completed to cancelled flows). 

 

 

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Nigel Thurgood
Sent: 04 February 2009 20:22
To: SAP Workflow Users' Group
Subject: RE: Delete unneeded work items from Production

 

We use WAPI SAP_WAPI_ADM_WORKFLOW_CANCEL as a last resort in these cases – in an ABAP that takes the top level WIID as a parameter.

 

We also use this method to change old workflows in error status to cancelled prior to archiving.

 

Cheers.

 

Nigel E Thurgood

Senior Application Specialist 

Business Solutions Group
Sanitarium Health Food Company 

From: Shai Eyal [mailto:shai.eyal at yahoo.com] 
Sent: Wednesday, 4 February 2009 8:35 PM
To: sap-wug at mit.edu
Subject: Re: Delete unneeded work items from Production

 

Dear Gavin,

 

As far as I can tell you have two options:

1.	Archive - recommended if the business requires such (medical sector, insurance, etc.) or if you think you'll ever look into it.
2.	Delete - using t.code SWWL - BE CAREFUL with this t.code.

Good luck.


 

Regards,
Shai Eyal

SAP Logistics senior consultant
SAP Workflow specialist

http://www.linkedin.com/in/shaieyal
Mobile: 972-52-5816633

 

------------------------------

Message: 2
Date: Wed, 4 Feb 2009 09:41:34 +0800
From: Gavin Mooney <gavinmooney at gmail.com>
Subject: Delete unneeded work items from Production
To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
Message-ID:
    <7a545e270902031741m4bc6ee79veb012623afb5381b at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi all,

At a client that has been live for a year there are a number of work items
(thousands) that have accumulated in inboxes because although they were
routed to agents, often the problem was corrected without executing the
workitem. The work items are therefore no longer necessary.

Of course correcting the problem outside workflow goes against the work flow
principles and means that there is no audit trail, etc. but the point is
that they now have all these unncessary work items and want to get rid of
'em.

What are the options?
- SWWL_TOPLEVEL? Apparently not meant to be run in a productive environment
- New custom program to call a WAPI?
- Anything else?

I'm sure this problem isn't that uncommon so I'd be interested in any
comments or suggestions please.

Thanks,
Gavin
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