Enqueue Errors - ECC 6.0

[Sue Doughty]

Hi Mike,

Thanks for responding.

There is a decision task.  They can click to print forms or if they want
to do the action in PA40, they click "Execute Payroll (or whatever)
followup action".  The task that gets executed is a call to PA40.


Regards, 
Sue T. Doughty 
SAP Workflow Specialist
OLD DOMINION FREIGHT LINE, INC.
500 Old Dominion Way, Thomasville, NC 27360
Toll Free :(800)432-6335, ext.5189 
Phone :(336)822-5189 Fax :(336)822-5149 
sue.doughty at odfl.com

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Mike Pokraka
Sent: Monday, October 22, 2007 9:39 AM
To: SAP Workflow Users' Group
Subject: Re: Enqueue Errors - ECC 6.0

Hmmm, my first thougt was that this is complete nonsense from OSS.
Then I notice that they talk about a decision task. So, now I think
we're
missing a piece of info here - is this a decision or a PA40?

A possible workaround may be to put the PA40's into a subWF. It may only
lock the subworkflow. On the other hand it may also be a case of
rejecting
SAP's response - depending on this mystery decision task that is PA40.

Cheers,
Mike


On Mon, October 22, 2007 1:26 pm, Sue Doughty wrote:
> We are in the process of upgrading from 4.7 to ECC 6.0.
>
>
>
> We have a New Hire workflow that has a fork with three branches.  Each
> branch goes to a different department and they all have a work item
that
> executes PA40 where they execute a specific action for the employee.
>
>
>
> In 4.7, if two departments happened to hit the same employee at the
same
> time, the second department trying to execute the work item would get
an
> error in PA40 - Employee is being processed by ######.  They would
> cancel out and come back later.  The work item would remain in their
> in-box.
>
>
>
>
> In ECC 6.0, the workflow gets an ENQUEUE error - Error when loading
> component: Work item 000000638111 locked (action FIND_FLOWITEM) and
then
> Work item 000000638111 locked by user E050889 (enqueue error) (action
> FIND_BY_WIID_BY_WFM)
>
>
> The error is referencing the Workflow INSTANCE, not the work item
being
> executed.  The work item for the second user is then set to Complete -
> it never takes them to PA40.  They have no way of going back in later
> and executing the action.
>
>
>
> I opened a note with SAP and was told that it is working as designed.
> See SAP's response below:
>
>
>
> Here the lock did not occur during work item execution, but after
> execution during
> the so-called "callback", because the corresponding workflow (father
> work item) was locked. In such a case the work item (user decision)
> is COMPLETED and the workflow is suspended. Especially the so-called
> "synchronous process chain" (advance with dialog) is interrupted
> unless SWWERRE puts the subsequent work item (PA40) into the inbox
> of the user concerned.
>
> According to our development manager this works as designed.
>
>
>
>
>
> I am at a loss as to how to fix this problem.  I don't want to take
out
> the fork and have the departments execute the PA40 action one after
the
> other.  This would lengthen the time the workflow takes to get someone
> hired and I don't know which department I would do first....they all
do
> things in their own time.
>
>
>
> Has anyone else encountered this problem?  Does anyone have any
> suggestions?
>
>
>
> Any help would be greatly appreciated.
>
>
>
> Regards,
>
> Sue T. Doughty
> SAP Workflow Specialist
>
> OLD DOMINION FREIGHT LINE, INC.
>
> 500 Old Dominion Way, Thomasville, NC 27360
>
> Toll Free :(800)432-6335, ext.5189
> Phone :(336)822-5189 Fax :(336)822-5149
> sue.doughty at odfl.com
>
>
>
>
>
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-- 
Mike Pokraka
Senior Consultant
Workflow Connections
Mobile: +44(0)7786 910855

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