Workflow Error Msg

[Ola Ladi]

Hi Suresh,
   
  Check that your Agent determination rule is working well...
   
   
  

S.Pitchai at shell.com wrote:
    DIV {   MARGIN: 0px  }        Hi Guys, 
   
  I have extracted some ERROR workflow from production sys and try to understand what went wrong. 
  Please see the error message below from workflow log.  
   
  ROLLBACK WORK executed (SWP_CALLBACK_WI_DONE item 8)                                                  
ROLLBACK WORK executed (SWP_CONTINUE_WITH_NEXT_NODES item 1)                                          
Workflow 'Process outgoing correspondence' no. 000030698687 step 0000000338: Work item could not be created 
Activity 338: Responsibility 'USNLTSAG' is not valid agent for task TS90200025                        
Resolution of role USNLTSAG for task TS90200025: no valid agent found                                 
Workflow Process outgoing correspondence no. 000030698687 activity 0000000338 role '&_WF_INITIATOR&': 
Work item 30698747: Agents of type A cannot be defined                                                
ROLLBACK WORK executed (SWP_CALLBACK_WI_DONE item 8)                                                  

  I highly appreciate your help. 
   
  Thanks
  Suresh
   
   
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