Invalid execution GUID. Work item could not be executed

[Sue Doughty]

Hello,

We are on 4.7.

We have a workflow process where the WEBSERVICE is executed and an
online form comes up for the user to complete or process via a web page.

We are having a continuous problem with getting an error - "Invalid
execution GUID. Work item could not be executed."

I know that it is caused because the user executes the process once and
then executes it again resulting in having two web pages up at a time.

We've added pop-up messages when the user does this telling them to
close both forms and start again.  But, most of the time they do not
follow the instructions and we get these error messages quite a few
times a day.  We have to go out and restart the workflows.

Does anyone have any suggestions of what we can put in the workflow to
stop this error condition from happening or to catch it before the
workflow errors out?

Any help would be greatly appreciated!

Sue Doughty


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