Users as WF Admins?

Fri May 11 02:29:48 EDT 2007

Sherie, If they are already using it of course I would not suggest
taking them off it. 

But for new super users it is far easier to give them a list of the
object types they will need than to cope with SWI1 which defaults to
showing a mish mash of everything over the last hour - so that you have
to give them filters just to work with this anyway.  

Plus SWI1 takes them immediately into a deep level workflow log, whereas
SWI14 and SWI6 take them first into the summary log which is easier to
read and can be imiproved by simply adjust the "Workflow Log" settings
on the workflow step to hide technical steps from the users.  And they
can still drill down to the deeper level logs where they can see
everything if they need to. 

I've always had much better response from users to SWI14 and SWI6 than
to SWI1.  Particularly for users who are involved in user acceptance
testing or ongoing support of workflows. 

Regards,
Jocelyn Dart
Senior Consultant
SAP Australia Pty Ltd.
Level 1/168 Walker St.
North Sydney 
NSW, 2060
Australia
T   +61 412 390 267
M   + 61 412 390 267
E   jocelyn.dart at sap.com
http://www.sap.com

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-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Munday,Sherie J.
Sent: Thursday, 10 May 2007 11:27 PM
To: SAP Workflow Users' Group
Subject: RE: Users as WF Admins?

Jocelyn,
That is a rather strong response.  Why would you not give SWI1 to users?
Our service center power users make good use of the tool to find open
workflows and determine status, who is holding the work item, etc.
SWI6/ SWI14 require the user to know the object name which many of our
users would not be familiar with.  I am interested in your reasoning.
Many Thanks, 
Sherie

Sherie Munday
Workflow Developer/Analyst 
Air Products & Chemicals, Inc.

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Dart, Jocelyn
Sent: Thursday, May 10, 2007 3:50 AM
To: SAP Workflow Users' Group
Subject: RE: Users as WF Admins?

For goodness sakes!!! Don't give users SWI1. 

Give them SWI14 and/or SWI6 - or something that calls these filling in
the object type for them. 

If you want to give them a "Replace" feature - better to create your own
program and use the SAP_WAPI_PUT_BACK_WORKITEM function module for that.

Regards,
Jocelyn Dart
Senior Consultant
SAP Australia Pty Ltd.
Level 1/168 Walker St.
North Sydney
NSW, 2060
Australia
T   +61 412 390 267
M   + 61 412 390 267
E   jocelyn.dart at sap.com
http://www.sap.com

The information contained in or attached to this electronic transmission
is confidential and may be legally privileged. It is intended only for
the person or entity to which it is addressed. If you are not the
intended recipient, you are hereby notified that any distribution,
copying, review, retransmission, dissemination or other use of this
electronic transmission or the information contained in it is strictly
prohibited. If you have received this electronic transmission in error,
please immediately contact the sender to arrange for the return of the
original documents. 
Electronic transmission cannot be guaranteed to be secure and
accordingly, the sender does not accept liability for any such data
corruption, interception, unauthorized amendment, viruses, delays or the
consequences thereof.
Any views expressed in this electronic transmission are those of the
individual sender, except where the message states otherwise and the
sender is authorized to state them to be the views of SAP AG or any of
its subsidiaries. SAP AG, its subsidiaries, and their directors,
officers and employees make no representation nor accept any liability
for the accuracy or completeness of the views or information contained
herein. Please be aware that the furnishing of any pricing information/
business proposal herein is indicative only, is subject to change and
shall not be construed as an offer or as constituting a binding
agreement on the part of SAP AG or any of its subsidiaries to enter into
any relationship, unless otherwise expressly stated. 

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Paul.Bakker at osr.treasury.qld.gov.au
Sent: Thursday, 10 May 2007 7:15 AM
To: SAP Workflow Users' Group
Subject: RE: Users as WF Admins?

Sherie,

Wow - I've never thought of giving users access to SWI1. The interface
is so technical and ugly.

Our users typically just track down workflows by using GOS (generic
object
services) from a document's display screen.

I've shown the (more sophisticated) business support staff how to run
SWI2_FREQ, which gives you a much better breakdown.

--

John,

In my experience, it's the job of the WF Admin to check for reserved
workitems (usually detected as old, uncompleted workitems), and
'educate'
the users.

It;s usually only an issue in the early days of workflow rollout. The
users soon realise that reserved items don't go away, clog up the inbox!

cheers
Paul

|---------+---------------------------->
|         |           "Munday,Sherie   |
|         |           J."              |
|         |           <MUNDAYSJ at airprod|
|         |           ucts.com>        |
|         |           Sent by:         |
|         |           sap-wug-bounces at m|
|         |           it.edu           |
|         |                            |
|         |                            |
|         |           10/05/2007 06:27 |
|         |           Please respond to|
|         |           "SAP Workflow    |
|         |           Users' Group"    |
|         |                            |
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John,
I would not allow users Workflow Administrator access... that can be
dangerous.  It is best to do thorough training for your users so that
they realize how they might reserve a work item and that it is their
responsibility to release it.  Personal responsibility goes a long way
to improving processes!!

You could also give your users access to SWI1 (the user's version of
SWIA)
where they can view workflow logs if they are searching for a "missing"
work item and could see the offending user.  When coworkers can see the
"guilty" party, people tend to police themselves rather well.

Best of Luck,
Sherie

Sherie Munday
Workflow Developer/Analyst
Air Products & Chemicals, Inc.

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of John White
Sent: Wednesday, May 09, 2007 10:20 AM
To: SAP Workflow Users' Group
Subject: Users as WF Admins?

Greeting!

I hope this is an easy question for everyone. I'm still relatively new
to WF, so please excuse my ignorance.

I have a new workflow in development, and I'm concerned about me being
the only person who can fix problems, especially during off-shifts.

The biggest issue I see is that a user could reserve a task and then
leave for the day without releasing it. This would effectively halt the
workflow and the next shift would not even see the task.

How is this normally accommodated? I could grant access to SWIA, but
that seems risky to me.  I've read that there is a way to have others
administer particular workflows, but I can't find anything. Your
thoughts would be appreciated!

Thanks,

John White

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