Users as WF Admins?

Wed May 9 17:14:38 EDT 2007

Sherie,

Wow - I've never thought of giving users access to SWI1. The interface is
so technical and ugly.

Our users typically just track down workflows by using GOS (generic object
services) from a document's display screen.

I've shown the (more sophisticated) business support staff how to run
SWI2_FREQ, which gives you a much better breakdown.

--

John,

In my experience, it's the job of the WF Admin to check for reserved
workitems (usually detected as old, uncompleted workitems), and 'educate'
the users.

It;s usually only an issue in the early days of workflow rollout. The users
soon realise that reserved items don't go away, clog up the inbox!

cheers
Paul

|---------+---------------------------->
|         |           "Munday,Sherie   |
|         |           J."              |
|         |           <MUNDAYSJ at airprod|
|         |           ucts.com>        |
|         |           Sent by:         |
|         |           sap-wug-bounces at m|
|         |           it.edu           |
|         |                            |
|         |                            |
|         |           10/05/2007 06:27 |
|         |           Please respond to|
|         |           "SAP Workflow    |
|         |           Users' Group"    |
|         |                            |
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  |       To:       "SAP Workflow Users' Group" <sap-wug at mit.edu>                                                                 |
  |       cc:                                                                                                                     |
  |       Subject:  RE: Users as WF Admins?                                                                                       |
  >-------------------------------------------------------------------------------------------------------------------------------|

John,
I would not allow users Workflow Administrator access... that can be
dangerous.  It is best to do thorough training for your users so that they
realize how they might reserve a work item and that it is their
responsibility to release it.  Personal responsibility goes a long way to
improving processes!!

You could also give your users access to SWI1 (the user's version of SWIA)
where they can view workflow logs if they are searching for a "missing"
work item and could see the offending user.  When coworkers can see the
"guilty" party, people tend to police themselves rather well.

Best of Luck,
Sherie

Sherie Munday
Workflow Developer/Analyst
Air Products & Chemicals, Inc.

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
John White
Sent: Wednesday, May 09, 2007 10:20 AM
To: SAP Workflow Users' Group
Subject: Users as WF Admins?

Greeting!

I hope this is an easy question for everyone. I'm still relatively new to
WF, so please excuse my ignorance.

I have a new workflow in development, and I'm concerned about me being the
only person who can fix problems, especially during off-shifts.

The biggest issue I see is that a user could reserve a task and then leave
for the day without releasing it. This would effectively halt the workflow
and the next shift would not even see the task.

How is this normally accommodated? I could grant access to SWIA, but that
seems risky to me.  I've read that there is a way to have others administer
particular workflows, but I can't find anything. Your thoughts would be
appreciated!

Thanks,

John White

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