Users as WF Admins?

[John White]

Greeting!
 
I hope this is an easy question for everyone. I'm still relatively new
to WF, so please excuse my ignorance.
 
I have a new workflow in development, and I'm concerned about me being
the only person who can fix problems, especially during off-shifts. 
 
The biggest issue I see is that a user could reserve a task and then
leave for the day without releasing it. This would effectively halt the
workflow and the next shift would not even see the task.
 
How is this normally accommodated? I could grant access to SWIA, but
that seems risky to me.  I've read that there is a way to have others
administer particular workflows, but I can't find anything. Your
thoughts would be appreciated!
 
Thanks,
 
John White





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