How to make a notification stay in a users inbox until theyaction it?

Thu Mar 29 20:13:58 EDT 2007

John,

  Thanks for that - I was considering going down that road as well, but I
was concerned that the attributes of the BOR would not be updated after the
user does 'X'.

What exactly do you mean by "a method to read the business object"? How is
that implemented?

cheers
Paul

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|         |           "John White"     |
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  |       To:       "SAP Workflow Users' Group" <sap-wug at mit.edu>                                                            |
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  |       Subject:  RE: How to make a notification stay in a users inbox until theyaction   it?                              |
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I have done this different ways.

I use the confirm end of processing, and add a loop to edit to make sure it
is done, before passing control to the next workflow step. I found that I
sometimes have to refresh the business object prior to the edit loop. To do
that, I just added a method to read the business object and pass back the
container data.

I also have used a user-decision step with a single decision (with the
'cancel and keep in inbox'), if the task is more of 'reminder' to do
something and not critical to the workflow.

John

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Flavio Oliveira
Sent: Thursday, March 29, 2007 10:13 AM
To: SAP Workflow Users' Group
Subject: RE: How to make a notification stay in a users inbox until
theyaction it?

What is the task the user has to do?

One option is not to use the SELFITEM.DISPLAY and just ask the user to do
something.

Instead, you can send the message with the task he has to perform. If this
task is asynchronous, you are done. If it is not,
you can create a loop on your workflow that will check if the task was done
and send the message again if it was not.

The option to use the "confirm end of process" is ok to, but the user can
always left the message doing nothing.

Regards,
Flávio.
> Subject: How to make a notification stay in a users inbox until they
action it?
> To: SAP-WUG at mit.edu
> From: Paul.Bakker at osr.treasury.qld.gov.au
> Date: Thu, 29 Mar 2007 17:29:28 +1000
>
> Wuggers,
>
> I would like to send a notification workitemto a user (a simple piece of
> text, with an instruction: eg 'Please do X').
>
> That's easy. But I would also like the workitem to _stay_ in their inbox
> until they've done it. How do you achieve that?
>
> I thought I could do it with a terminating event (X_IS_DONE), but the
> notification task is based on SELFITEM.DISPLAY, which is a synchronous
> method.
> As far as I understand it, synchronous methods terminate once executed,
and
> do not need to wait for the terminating event.
>
> Is there a better approach? Would I need to build a new, asynchronous
> version of SELFITEM.DISPLAY?
>
> thanks for your thoughts,
> Paul B
>
>
>
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