When is a Shopping Cart not deleted ?

[Susan R. Keohan]

Hi all,

It must be Friday, cause here I am writing a nutty question again.

SRM 5.0 (go-live = 6 weeks and counting)

We want to notify the shopper if someone deletes their cart (after 
approval workflow has completed).  This could be done by the Buyer for 
instance.  However, it doesn't seem like SRM wants to start a workflow 
on the event DELETED for an approved Shopping Cart.  I have resorted to 
using start conditions, so that the only condition I care about is if 
the Event = DELETED, yet still, no workflow.

I can get workflow for SC Deletion to start if the Cart was in approval 
at the time of deletion.  So that's not my issue.

Checked out events by status management, because the cart does get 
assigned a system status of I1040 if deleted, but I can't create events 
on the status object SCH, because no key exists.  There is an OSS 
message (559051) which suggests adding entries to table TBo00, but this 
note is specifically for Quotations, not SCs.

So my question is....

Have you triggered a workflow in SRM when a Shopping Cart is deleted ?

If it *true* what the description of the event Deleted in the BOR is 
'Deleted during approval' ??

I must be missing something really obvious here, because I can't believe 
  that the tools to react to this type of event are missing.

Please, give me a clue...
Sue
-- 
Susan R. Keohan
SAP Workflow Developer
MIT Lincoln Laboratory
244 Wood Street
LI-200
Lexington, MA. 02420
Phone: 781-981-3561
Fax:   781-981-1607
keohan at ll.mit.edu