dynamically Agent Assignment

[Flavio Oliveira]

Use transaction SWIA to forward the workitem as an Administrator.
 
Regards,
Flávio.> Subject: dynamically Agent Assignment> Date: Wed, 7 Feb 2007 14:31:54 +0530> From: anil.bharadwaz at capgemini.com> To: sap-wug at mit.edu> > > > Hi how can I assign an agent dynamically for a particular workitem in> the production system.and in my situation the workitem is already> genareted and I need to assign an agent to that.is there any Function> module by which we can assign agent dynamically.> > Thanks & Regards, > Anil Bharadwaj| > SAP Consultant.> > > > > -----Original Message-----> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf> Of Paul.Bakker at osr.treasury.qld.gov.au> Sent: Friday, February 02, 2007 3:46 AM> To: SAP Workflow Users' Group> Subject: Re: Agent Assignment> > Jake,> > I'm a big fan of using security roles (where possible) for both possible> and responsible agent assignment.> > Why? Because when a user changes to a new position, they can be working> for> weeks before the Org Chart is updated (if at all!). In the meantime they> are on the phone to you, asking why they are not receiving their> workitems.> > In contrast, there is a very tight coupling between a user's job and> their> security roles. The user cannot start their (new) job without the proper> roles; and once these are assigned, they automatically start getting the> relevant workitems as well.> > Of course, roles aren't much help when you need to need to find the> 'Manager of' a given user.> > cheers> Paul> > > > > |---------+----------------------------->> | | "Schmidt, Jake |> | | (SN)" |> | | <jake.schmidt at spir|> | | itaero.com> |> | | Sent by: |> | | sap-wug-bounces at mi|> | | t.edu |> | | |> | | |> | | 01/02/2007 23:48 |> | | Please respond to |> | | "SAP Workflow |> | | Users' Group" |> | | |> |---------+----------------------------->> > >-----------------------------------------------------------------------> ---------------------------------------------------|> |> |> | To: <sap-wug at mit.edu>> |> | cc:> |> | Subject: Agent Assignment> |> > >-----------------------------------------------------------------------> ---------------------------------------------------|> > > > > Hello all I'm new to the WUG and looking forward to participating. I'm> beginning to develop workflows for my company and I'm curious what you> all> recommend for agent determination. What are the pros and cons of using> rules vs organizational management or some other option. Our HR> department> currently using org management, but it would have to be tweaked. So> rules?> revise HR org chart? make my own work org chart? something else? (We are> on> SAP release 640)> Thanks!> > Jake Schmidt> Spirit Aerosystems_______________________________________________> SAP-WUG mailing list> SAP-WUG at mit.edu> http://mailman.mit.edu/mailman/listinfo/sap-wug> > > > > ************************************************************************> ************************************************************************> ******> > Only an individual or entity who is intended to be a recipient of this> e-mail may access or use the information contained in this e-mail or any> of its attachments. Opinions contained in this e-mail or any of its> attachments do not necessarily reflect the opinions of Queensland> Treasury.> > The contents of this e-mail and any attachments are confidential and may> be legally privileged and the subject of copyright. If you have> received this e-mail in error, please notify Queensland Treasury> immediately and erase all copies of the e-mail and the attachments.> Queensland Treasury uses virus scanning software. However, it is not> liable for viruses present in this e-mail or in any attachment. > > ************************************************************************> ************************************************************************> ******> > _______________________________________________> SAP-WUG mailing list> SAP-WUG at mit.edu> http://mailman.mit.edu/mailman/listinfo/sap-wug> > This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.> > > _______________________________________________> SAP-WUG mailing list> SAP-WUG at mit.edu> http://mailman.mit.edu/mailman/listinfo/sap-wug
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