Statistics on wait times?

[Rickayzen, Alan]

Dear workflow experts,
 
I'm hoping to gather some statistics on workflow performance - in
particular wait times (i.e. wasted time - time a work item spends before
someone works on it).
In particular - I'm looking to see how e-mail notifications affect
things.

Why? Duet supports SAP Business Workflow and I'm confident we'll
eventually be able to show how much advantage there is in, say, doing
offline approvals compared with simple notifications compared with no
e-mail support at all.
 
Here's the request to workflow administrators - if you're not one,
sorry, you won't have the authorization or expertise and can stop
reading here :-)


IMPORTANT: Don't do this today. Wait until next week to give anyone a
chance to raises concerns about risks involved just in case there are
any that my colleagues and I have overlooked.


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To create the statistics, you simply call transaction SWI2_DURA in a
production system and select the last-365-days interval.
The task ID is TS00008267 (or equivalent) and press F8. This does not
make changes in the system - it simply reads the data.

Irrespective of what mail system you use, I'm hoping to receive
 
1. Threshold values shown by the report (10%, 50%, 90%) and the average
values (wait, process, total). Just cut and paste these from the report
results.
 
2. Whether or not you send e-mail notifications, or even e-mail-based
approvals as in SRM.
 
3. What mail client you use.
 
4. Whether you have enhanced the standard SAP notification capabilities
(Kjetil did with great success). 
 
5. Process name  if possible (e.g. shopping cart approval). I guess this
is only possible if you copied TS8267 to your own custom task for one
particular process to configure a useful task description and do proper
reporting (Massive kudos for doing this - triple-kudos for anyone doing
this sort of reporting in BI).
 
Address to return results to: 
       alan.rickayzen at sap.com

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I'll circulate the statistical results (without the company or personal
names) to Sue (our workflow Goddess) and those of you generous enough
with your time to participate. Maybe we can improve the questions later
for a proper web survey for ASUG or some other event.
 
Best regards,

Alan  Rickayzen 
SAP AG