WF_EXTSRV in E-recruiting 3.0 - should config be required for SAP-delivered WF?

[Hilsbos, Margaret A]

Hello WUGers,

We are implementing E-Recruiting 3.0 on a  WAS 640.  I am having problems with the requisition approval workflow (WS51800008) as delivered. I performed some additional configuration according to instructions in SAP Note 746709, but I'm a bit stumped on the WF_EXTSRV settings. (I have been to 3 workflow courses but not, sadly, the one I apparently need for this; and the SAP Note is not very descriptive of how to apply the WF_EXTSRV transaction).

I started to send a detailed description of settings I tried and whatnot, but then I had this thought: shouldn't WF_EXTSRV have been configured correctly out of the box? We are just trying to activate and test a SAP-delivered workflow! 

I have already spent some time searching OSS, and didn't find anything more helpful than 746709, and that one doesn't seem to be addressing our problem precisely.

So my first question is just this: should I put in an OSS message?  Or is it normal to have to configure WF_EXTSRV for a SAP-delivered workflow?  If so, are there tutorials or examples somewhere that will help me understand the SAP Help for this a little better?

I'll be happy to send the excruciating details of the problem if anyone wants them....but I thought I should first get a read on whether this is more properly a question for OSS.

Thanks!

Margaret Hilsbos
Day & Zimmermann