Sent an executable mail with SAP Workflow

[Alon Raskin]

Holk, I will respond directly to your email....
 
Alon Raskin
e:  <mailto:araskin at 3i-consulting.com> araskin at 3i-consulting.com
p: +1 207 409 4983 (please note new number)
f:  +61 3 8610 1239 
 

  _____  

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Schwinge, Holk, HO
Sent: Wednesday, March 01, 2006 2:44 AM
To: 'SAP Workflow Users' Group'
Subject: AW: Sent an executable mail with SAP Workflow


Hello Alon,
 
first of all, thanks for your reply. We are using Outlook and  SAP ECC 500.
 
Kind regards
Holk Schwinge 

-----Ursprüngliche Nachricht-----
Von: Alon Raskin [mailto:sap-wug-bounces at mit.edu] Im Auftrag von Alon Raskin
Gesendet: Dienstag, 28. Februar 2006 18:50
An: SAP Workflow Users' Group
Betreff: RE: Sent an executable mail with SAP Workflow


What email client are you using Holk? Outlook? Lotus Notes?
 



Alon Raskin
e:  <mailto:araskin at 3i-consulting.com> araskin at 3i-consulting.com
p: +1 207 409 4983 (please note new number)
f:  +61 3 8610 1239 

  _____  

From: sap-wug-bounces at mit.edu on behalf of Schwinge, Holk, HO
Sent: Tue 2/28/2006 10:55
To: 'sap-wug at mit.edu'
Subject: Sent an executable mail with SAP Workflow



Dear members, 

we would like to establish a workflow for following business process: 

an inquiery from a customer has to be send to the responsibles of different
departments, because it is unknown which department will treat this task.

I know two possibilities to realise this demand: 
1) send a mail to every responsible with the send mail workflow element. 
The problem is (as far as I know), that you can't sent an executable
attachment (for example the sales document ) with the workflow-element "sent
mail". To receive only a mail with text and the document number is
considered here to be user-unfriendly.

2) send a workitem and inform the responsibles by mail with an executable
attachment with the report RSWUWFML2. 
The problem with this procedure is, that if the first person opens the
workitem, the others will find no workitem in their workplace when they
execute the attachment. That means, that the other recipients have to check
several times if the first or other recipients have given the workitem back.
This is also considered to be user-unfriendly. As the number of departements
will ofen change, it would be difficult to creat a workflow sending parallel
workitems to each of them.

I can't believe, that there is no elegant solution for this "common" problem
and I am sure that one of you has already solved it or has a good idea for
me.

Thank you very much in advance for your help. 

Kind regards 
Holk Schwinge 

SAP Competence Center 
Logistik/Vertrieb und Distribution 

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