Sending Internet mail from workflow in 4.6c - I am so confused.

[Hilsbos, Margaret A]

Hello WUG'ers,

I hope someone is feeling charitable today. I am just having brain-lock on this I'm sure.

The system is 4.6c.

I want my workflow to send an email that lands in the recipient's Outlook inbox. I am using a custom task based on selfitem.sendtaskdescription.  The recipient (myself, for testing purposes) receives the mail in their SAP Workplace Inbox. Fine so far. The email was not created in the SCOT queue, but I am not too surprised at this point.

I thought I understood that for email to go to Outlook, the user had to have their Auto-forwarding set. So I tried to set my auto-forwarding and I get this error message: "The forwarder and the recipient are identical."  So I look at my SU01 and find that I have comm type INT with my internet address set up. I'm guessing that is why I got the error message on the auto-forward setup. (I don't have access to change it in this system though, so I can't test that. We probably won't want to. We are using CUA and I have a feeling the internet addresses are loaded on user masters for a reason.)

So, if I can't set my auto-forwarding because the INT comm type already holds my email address, then why wasn't the mail created in the SAP queue?

Can anyone help me with what I'm missing and what I need to do here?

Thanks so much for any help you can give.


Margaret Hilsbos
(215) 299-5630