SRM 5.0 - SC Line Item Approval - How to handle agent errors

[Mark Pyc]

G'day all,

More questions.

Has anyone successfully used the APPROVAL_ADMINISTRATION table of the
approval BAdI in association with Line Item approval? (I'm not interested in
whether it works or not for Cart Level)

I expect that it should be possible to get items where an approver hasn't be
maintained to appear in the Applications Monitor section Approval > Approver
Assignment but nothing I've tried manages this.

If I just include the approval GUID in the APPROVAL_ADMINISTRATION table and
not in the normal APPROVAL_TABLE the items are ignored for approval and are
effectively auto-approved. Not what I want.

If I include the entries in both tables and either include no user-id but do
include a name, or include name or user-id then Workitems without agents are
created but again the Admin table seems to be ignored.

I could include Admin agents as the agents, but this would mean they could
approve/reject the items rather than just forward the Workitem. If I don't
give them access to BBPSC07 to prevent this then it is very difficult for
them to tell which line items are having problems.

Another option which I've seen recommended which will work (Thanks Carol
Thomas / Natasha Baunach) is to check that all agents are available before
the cart is saved. This has the advantage that the requestor is kept
informed but requires them to pick up a phone and contact a help desk - this
manual intervention grates on me since it seems to fly in the face of WF
process automation.

The standard SAP demos only reference the scenario where no agents at
all can be determined (not that I can that I can get that to work either)
but it's important to also handle the situation where maybe just one line
doesn't have an approver determined.

Any inputs greatly appreciated.

Thanks,
Mark
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