Default agent determination in rule with responsibilities.

[Sharath Chandra Kotla]

thanks very much for the response. issue is resolved I
have assigned an agent with catch all responsibility.
it is working now.

Raul,thanks very much,for detailed solution..

Have a great week end Guys..!

Sharath.

--- sap-wug-bounces at mit.edu
<Raul.Rivera at energyeast.com> wrote:
> Sharath,
> 
> We usually create a 'catch all' responsibility where
the work item is
> sent if the agent is not found in your usual
responsibilities. 
> 
> For instance if you evaluate the agent based on
container element 'Plant
> Code', we have a catch all responsibility where the
Plant Code value is
> ' * ' . Make sure to set the Priority of the 'catch
all' responsibility
> to be lower than the priority of your usual
responsibilities so that the
> usual responsibilities are always evaluated first. 
> 
> Raul
> 
> _____________________________________________
> From: sap-wug-bounces at mit.edu@ENERGYEAST On Behalf
Of Sharath Chandra
> Kotla <ksharath77 at yahoo.com>
> Sent: Thursday, September 08, 2005 12:58 PM
> To: sap-wug at mit.edu
> Subject: Default agent determination in rule with
responsibilities.
> 
> Hi all,
> Is there any way to have default agents, in case of
> agents not found in rule with responsibilities?
> if the agent is not found in responsibilities, mail
> have to be send to an organizational unit.
> This is an immediate change I need to do.
> 
> Thanks,
> Sharath.
> 
> 
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