Default agent determination in rule with responsibilities.

[Rivera, Raul]

Sharath,

We usually create a 'catch all' responsibility where the work item is
sent if the agent is not found in your usual responsibilities. 

For instance if you evaluate the agent based on container element 'Plant
Code', we have a catch all responsibility where the Plant Code value is
' * ' . Make sure to set the Priority of the 'catch all' responsibility
to be lower than the priority of your usual responsibilities so that the
usual responsibilities are always evaluated first. 

Raul

_____________________________________________
From: sap-wug-bounces at mit.edu@ENERGYEAST On Behalf Of Sharath Chandra
Kotla <ksharath77 at yahoo.com>
Sent: Thursday, September 08, 2005 12:58 PM
To: sap-wug at mit.edu
Subject: Default agent determination in rule with responsibilities.

Hi all,
Is there any way to have default agents, in case of
agents not found in rule with responsibilities?
if the agent is not found in responsibilities, mail
have to be send to an organizational unit.
This is an immediate change I need to do.

Thanks,
Sharath.


__________________________________________________
Do You Yahoo!?
Tired of spam?  Yahoo! Mail has the best spam protection around
http://mail.yahoo.com
_______________________________________________
SAP-WUG mailing list
SAP-WUG at mit.edu
http://mailman.mit.edu/mailman/listinfo/sap-wug
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20050908/28c657d7/attachment.htm