Strange problem

[Ananth]

Hi Mark,

I am not using any rule or method to determine the agents. The users
are retrieved from the release strategy configured in the system. I
have just copied the standard task (TS20000166 : Release of Purchase
Order) and made some changes to the description of the task. That is
the only change I have done so far. It worked properly in Dev system
and QA also it worked couple of times. But now it does not seem to
sending the workitems to the correct agent, but workitems are being
sent to all the users, since it is a general task.

I dont know what is happening.

I have done similarly for PR, copying the standard task for PR and
changed the description in Dev and transported to QA. It is working
fine without any problem, but the PR task in QA doesnt seem to be
working at all.  I have also refreshed buffers 'SWU_OBUF', but it
doesnt seem to be having any effect.

Can you pls give me some pointers.

Thanks in advance,
Ananth



On 11/14/05, Mark Pyc <mark.pyc at gmail.com> wrote:
> G'day Ananth,
>
> You don't mention the detail of your agent determination. Are you
> using a Ruole or a method to determine your agents?
>
> Is it happening for all instances or only some?
>
> What could have changed?
>
> Have fun,
> Mark
>
> On 11/12/05, Ananth <write2ananth at gmail.com> wrote:
> > Hi All,
> >
> > I have a strange situation when using BUS2105 (Purchase Requisition)
> > where the task is defined as 'General Task' and the agent is
> > determined at runtime based on the release strategy.
> >
> > It was working perfectly, where the agents were picked up properly
> > based on the release code and the workitems were sent correctly to the
> > correct agents. But now, the workitems are being sent to all the
> > agents and when I check the log (SWI2_FREQ), it shows that the task
> > can be executed by all and it is not picking the correct agent.
> >
> > I refreshed the buffers (SWU_OBUF), but to no avail.
> >
> > Can someone pls let me know what is to be done to make sure that the
> > workitem is sent to the correct instead of all the people.
> >
> > Thanks in advance
> > Ananth
> >
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