substitute agent

[HUANG-JOHNSTON Christina -TSDC]

Hi Jocelyn,

Thanks for your response.  We are currently on 6.2 (SP 44).  
Scenario B work as per Scenario A when "active" substitution is used. However, the same cannot be said for "passive" substitution.  I am hoping for a workaround when it comes to passive substitution.  I looked at note 74000 and it seems to imply the behaviour we are experiencing is expected.  They even have it highlighted "CAUTION!  IMPORTANT!".

Regards,
Christina


-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu]On Behalf
Of Dart, Jocelyn
Sent: Monday, May 30, 2005 10:13 PM
To: SAP Workflow Users' Group
Subject: RE: substitute agent


Cristina, 
Scenario B should work as per Scenario A. 
Check for OSS notes for your release (not mentioned?)
and if you can't find anything report it in. 
Jocelyn  

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of HUANG-JOHNSTON Christina -TSDC
Sent: Saturday,28 May 2005 3:46 AM
To: sap-wug at mit.edu
Subject: substitute agent

Hi Folks,

Problem with substitution, let me explain.

There are two consecutive task:

	Task  1 is synchronous dialog where the agent determination is
base on rule and the step properties is set to advance with dialog.
	Task  2 is also a synchronous dialog where the agent is an
expression - actual agent of task 1.

Scenario A:

Normally Agent "X" is the selected agent and executes task 1.  Once task
1 is completed, task 2's dialog screen automatically appears and agent
is able to execute the task without having to go back to the inbox.
Works like a charm...

Scenario B is where the problem lies:  

Agent "X" has assigned agent "Y" as the substitute while agent "X" is
absent.  
Agent "Y" adopts agent "X" and subsequently executes agent "X"
workitems.  On successful completion of task 1.  Task 2 does NOT appear
immediately as it would if agent "X" were doing it.  (The workitem is
now sitting in the inbox of agent "Y" which is entirely understandable
as the agent for task 2 is the agent for task 1.)  

The substitute agent would like to have the behavior for these two task
to be exactly as scenario A.  

Any suggestion would be greatly appreciated!

Thanks,
Christina

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