User Decision

[Kjetil Kilhavn]

I can't recall if we had that problem on 46B or 46C, but we have had it -
assuming it is the standard decision task you are having problems with.

If (but this is really *if*) I recall correct you can check whether this is
a component version problem by going to the personal workflow settings and
specifying "no HTML in execution of decision tasks". If this solves the
problem for the users you may have a problem with an OCX (which I think is
something similar to a DLL) which has been downgraded. Use SAPCHECK.EXE to
check the versions of installed files on the computers where the problem
occurs.

Again, it is around three years since we encountered this problem, and I am
not an elephant - at least not in terms of memory.
--
Kjetil Kilhavn




                                                                                                                                   
                    "Marc                                                                                                          
                    Correia"             To:     "SAP Workflow Users' Group" <sap-wug at mit.edu>                                     
                    <marc.correia        cc:     (bcc: Kjetil Kilhavn)                                                             
                    @cgnz.com>           Subject:     User Decision                                                                
                    Sent by:                                                                                                       
                    sap-wug-bounc                                                                                                  
                    es at mit.edu                                                                                                     
                                                                                                                                   
                                                                                                                                   
                    12.05.2005                                                                                                     
                    06:07                                                                                                          
                    Please                                                                                                         
                    respond to                                                                                                     
                    "SAP Workflow                                                                                                  
                    Users' Group"                                                                                                  
                                                                                                                                   
                                                                                                                                   




Hi all

I am trying to solve a rather strange error. A workflow presents a user
decision to the user, but displays a blank screen. No buttons are
presented, so the user is unable to complete the workitem. What is really
strange is that everything is working fine on the QA system and the error
is not across the board, it seems to be specific to a few users. I
initially thought that it was an authorisation issue potentially, but
because it's failing on the user decision, it can't be that as no
authorisation is required for that step. The normal role resolution is
working and determining the correct agent.

Has anyone had anything like this happen to them? To me it seems like the
standard decision task has somehow become corrupted. I am working on a 46C
system.

Any help would be appreciated.

Thanks and regards.





Marc Correia
Manager
CGNZ Ltd
Ph +64 29 289 9008
Fax +64 9 358 1018

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