Better handling of role resolution failure (Was RE: 2 year wait vs Batch Report)

[Peter Roehlen]

Hi Ram,
 
I don't know about any 'right' to make mistakes but I think your idea is a good one.  In my experience, most tasks with a standard role end up as a General Task particularly if the pool of possible agents can't be confined to a specific business area or a few other categories.
 
I doubt that there has ever been a workflow that has been intentionally designed to go to all users in the business so a global or workflow level setting to prevent this would be very valuable.  In lieu of that, I'd settle for the 'Terminate' flag to be defaulted to 'on'.
 
Cheers
 
Peter Roehlen.

 
Date: Thu, 5 May 2005 21:52:02 +0530
From: Ram Manohar Tiwari <rammanohar.tiwari at gmail.com>
To: sap-wug at mit.edu
Subject: RE: 2 year wait vs Batch Report

Hi Peter,

But for your case, I will put some blame on SAP as well.
I mean how many times do we actually want to forward any workitem to
all the users in the system.
Also, we are developers and I think it's our right to make mistakes.
It's SAP's responsibility to stop us.

I think SAP should provide a way for workflow administrator to decide
what should happen if no agents could be determined ( specially for 
general tasks ).
* Forward it to all users 
* Don't forward it to anyone and send a WI to the Administrator
who will decide what needs to be done.

That config should be placed at workflow system configuration level,
Workflow Level and then at Task Level.

Am I thinking loud?
I hope I am not in the process of finding another example for my Book :-)

Cheers,
Ram

<<<
Hi Ram,

Make sure you look me up when you write your book. I'm sure that I've
got more than a couple of contributions I can make from my own painful
experiences. For example, have you ever brought a companies mail
system to a screaming halt by moving a new general task into PRD and
forgetting to set the 'terminate if role resolution has no result' on
the standard role? (Trust me, I'm a workflow expert... : )

Anyway, it's all good fun.

Cheers - Peter. 


>>>





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