Deleting work items in production

[Qiru w]

Mike,

 

  Thank for your reply.

 

  We have a few probably around 10 or more work items sitting in user’s inbox. These are work items left from the beginning of using this WF, caused by operation error. 

   Also once in a while, even though the user has processed the workflow, the item still stays in the inbox. This WF is one-step task (30001128 &30001117). User cannot set the WF to done. This option is greyed out. In other words, there is no way that we can change the WF status to be completed or cancelled. This item will not disappear from the work item list, as it should be.

    Besides the deletion option, is there any other way to clear up this?

 

Thanks,

Cindy


Michael Pokraka <workflow at quirky.me.uk> wrote:Hi Cindy, 

It is not only the risk that you need to consider, this may have serious audit
implications.

Perhaps you can tell us why this is an 'immediate requirement'? 

Cheers
Mike


--- Qiru w wrote:
> 
> Hi, all,
> 
> 
> 
> We have an issue regarding deletion of unwanted work items in production
> system. According to SAP's recommendation, archive is the best approach.
> However, the problem is that we are not planning to implement archiving
> functionality in the near future, but production has this immediate
> requirement. 
> 
> Alternatively, SAP provide two reports SWWWIDE and SWWHIDE to delete work
> item in development/testing environment, which will delete work items
> permanently and directly. However, SAP emphasizes on the risk of using these
> reports and only suggests using it in non-production system.
> 
> 
> 
> Can these two reports act as practical solution to eliminate work items in
> production? 
> 
> Does anyone actually use this in production? 
> 
> How to use it up to make it secure and reduce the risk of mistakenly using
> the program? I am planning to use a dummy user who will get those work items
> need to be deleted and set the running variant and authorization to this user
> only.
> 
> 
> 
> Any suggestion is appreciated.
> 
> 
> 
> Thanks a lot,
> 
> Cindy
> 
> 
> 
> 
> 
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