Automating load of agent assignment Rules?

[Andy.M.Catherall@CSPLC.COM]

Hi all

I have quite a number of new Rules (AC) that need to be loaded with quite a
lot of Responsibilies (RY) and many Positions (S). I have co-ordinated the
data gathering activity with the process teams in the business, and now
have several spreadsheets that describe this information.

Obviously, this information can be loaded manually, with one or many people
updating the Rules. But is there an automated utility anywhere that would
speed this process somewhat? Even if only in part.

We are running 4.6C.

Many thanks
Andy



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