Re-Processing of Agent Determination for WI missing users

[Andy.M.Catherall@csplc.com]

Hi All

I am running 4.6C, and have a number of work items that are missing agents.
This has been caused by HR moving a number of PERSONS from the POSITIONS
that I had carefully included in my Responsibility Rules.

I have now corrected these Rules so that the correct POSITIONS have been
included - ones that actually relate to valid users - and I am now looking
to reprocess all the work items that are currently in limbo.

Reading through the WUG, I see hints that there is a nice, shiny, button
available in 4.7 to reprocess the Agent Determination, after having run the
SWI2_ADM1 report. However, I cannot find a similar one on 4.6.

So, how do I cause the system to re-assess the Responsible Agents for these
work items, in this system?

Cheers
Andy



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