Work Item details in UWL - EP6.2 with WAS 6.40

[Hilsbos, Margaret A]

Hello all,

I wonder if any of the UWL'ers here can help me out. We are on EP 6.2 and have just started looking at UWL. Basic functions all seemed ok when we tried it out with our CRM 4 backend which is running on WAS 6.20.  However it looks like the first delivered workflow we will need will be using a backend system which is running WAS 6.40.  For workitems coming from that system we cannot display the workitem details (message is "Action canceled / Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable").  Our WAS 6.20 apparently has ITS implemented and the work items display in SAPGUI for HTML. Currently we do not have ITS connected for the WAS 6.40 system and I don't know if that is even possible, or if it is advisable. 

Can anyone recommend what is the best way to go with setting up our WAS 6.40 system with our EP 6.2 portal so that the portal users will be able to display the work item details? Is there any document that describes the technical options clearly?  I need to understand this at least a little so I can discuss with Basis what we need to do.  If it is advisable to upgrade the portal to a newer release that might be acceptable, but I would need to be able to explain the consequences of not upgrading.

Thanks for any help you can give!

Margaret Hilsbos
Day & Zimmermann