Decision Task Error

[Breslavets, Sergey]

Hi Daniele,
 
What happened to the decision workitem? If it's not in the inbox anymore,
check workflow log - there might be some execution errors that caused your
workflow to stuck. Try to run RSWWERRE - it might be a temp error - in this
case it should push your flow forward. If RSWWERRE displays '0 workitems
processes', check WF log to see if there are some application/system errors.
If you see something, you might want to try and "Restart Workflow after
Error"... If this does not work, let me know - I can connect remotely and
check it out.
 
Thanks,
Sergey
 
 
 
-----Original Message-----
From: Daniele Cattaneo [mailto:daniele.cattaneo at e-city.it]
Sent: Friday, September 24, 2004 8:30 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Decision Task Error
 
Hi all!
Something strange happend yesterday on customer production system: user
executed a decision task (copy of standard decision task) but the workflow
didn't get the answer so the system doesn't know how to proceed.
>From the workflow log I can understand that: the workflow is still in
process, every step from the beginning to the decision step is complete, the
risult of decision task is empty. It seems that the workflow doesn't know
how to preceed as there is no decision answer.
How can I solve the problem? Every transaction for workflow analysis and
troubleshooting I tried had no success. Could I process this istance again
(it is a posting invoice!)? Anyway, I'm worried even about the prevention of
this kind of error (I never had before!!!).
Best Regards, Daniele