WF Administrator and Global Implementations

[Cristiana D'Agosto]

Hi all,
 
I am currently working in a global implementation and I am curious to hear
your experiences / lessons learnt or regards to the Workflow Administrator
is such implementations. I think it is a pretty interesting matter!
 
The same workflows (already built) will be rolled out to several countries
and will be run in the same "box", and I am unsure if 1 workflow
administrator would be able to handle everything? I know that once built
and thoroughly tested the workflows will not "break", but things will go
wrong (eg. org structure not up to date, auuthorization issues, etc);
plus, someone will have to be monitoring what's happening (housekeeping
procedures); also, there is a time zone difference, so depending on the
seriousness of the issue and where it occured it might not be actioned
until next day?! Plus, some of the decisions might have a business nature,
for example, the wf administrator might have to find out to whom a work
item should have been sent to - pretty hard to do, unless a proper 'chain
of communication' had been established (eg. a list of business people to
be contacted in other countries).
 
I am currently gathering some info on regards to volumes. What else should
I take into account ? I wonder if we should have at lease one workflow
administrator per 'region, let's say, one for Americas, one for Latin
America, one for Europe and one for Asia/Oceania? If that's the case, how
to implement that sort of solution? Create a Z table? Would it be possible
to direct the errors to a designated 'country wf administrator'?
 
Please let me know your thoughts / experiences on this subject.
 
Much thanks and regards,
 
Cristiana
 
_________________________________
Cristiana d'Agosto
IBM Business Consulting Services
Direct: +61 2 9478 8926
Mobile:  +61 417 927 224
cristiana.dagosto at au1.ibm.com