e-mail notification to substitute

[Andy Curtis]

But, passive subs are passive because they are set up for a long
duration and may act as a sub for many short periods when they know
they are a substitute.  ie 'hey George, I'm going on holiday for a
week, look after my inbox for me'.  'Sure thing Tom, I do that
everytime you go on holiday'.  ie George knows he is a substitute and
therefore knows he needs to go and take a look at Georges workitems
during the week, and he does not need an email reminder.
 
I don't think its an OSS issue at all.
 
Andy
 
 
On Fri, 12 Nov 2004 07:54:08 -0500, Serge Boulay
<serge.boulay at n-spro.com> wrote:
> Hi All,
>
> We are using the RSWUWFML2 (in 4.6C) program to notify user that they have
> something in there workflow inbox. Everything works fine for the agent
> assign to the task but when it comes to the substitute, he does not get any
> e-mail? I have looked at the limitations and it says that the program does
> not support passive substitution. So I've checked it and it is an active
> substitution.
>
> Can someone tell me if they have the same problem? We are using the A210
> relationship to create the substitution not the table HRUS_D2.
>
> After doing some verifications inside the program, it looks like it would
> never work with A210 relationships because it is base on a Position to
> Position (S-S) relationship and the program is looking for substitute on a
> User base (US).
>
> I have looked in OSS and nothing found for this specific problem. I think
> this should be an OSS issue, don't you think?
>
> Serge Boulay
>
> HR/Payroll & Workflow Consultant
>
 
 
--
Andy Curtis
(m) 07798 603099
(t) 01737 843948
(e) abcurtis at gmail.com