Agents assignment in a production environment

[Patrice Nolin]

Hi,
 
Can you tell me how, in your company, you addressed the agent's assignment
with standard task (TS) and rules (AC) once the WF is in a production
environment? What will be the best practice ?
 
Who does it? IT? HR? Local clerk? Someone else?
 
How did you design the WF so it will have a reduce impact?
 
Thanks
 
Pat Nolin
 
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Patrice Nolin, M.Sc.A. (courriel : nolin.patrice at hydro.qc.ca)